Field Service Operations Administrator

Peak Scientific, Inc.; Inchinnan; On-site; GBP 28,000 - 40,000; Full time

Job summary

Peak Scientific, Inc. is seeking a Workload and Office Administrator in Port Melbourne to support field service operations across Australia and New Zealand.

This full-time, on-site role focuses on coordinating service schedules, communicating with customers and arranging travel to keep technicians productive. You will manage service tickets, spare-parts logistics and warehouse activities, ensuring accurate records in ERP systems and timely KPI reporting.

Qualifications

• Previous experience in service coordination, customer service administration, logistics coordination, scheduling or operations support.
• Experience using ERP, CRM or service-management systems.
• Strong Microsoft Office skills.
• Excellent organisation, planning and attention to detail.
• Clear written and verbal communication skills.
• The ability to manage multiple priorities while remaining calm, accurate and responsive.
• A proactive, customer-focused approach with strong ownership and collaboration skills.

Responsibilities

• Plan, schedule and manage service activities, including preventative maintenance, installations, breakdowns, site surveys, upgrades and commissioning visits.
• Coordinate field staff calendars, customer bookings, site access requirements and job-readiness information.
• Act as the administrative point of contact for field service enquiries and provide timely, professional customer updates.
• Create, monitor and close service tickets accurately, maintaining complete service histories and supporting KPI reporting.
• Arrange flights, accommodation, vehicle hire and regional transport in line with company policy and cost expectations.
• Order and track spare parts and preventative-maintenance kits, ensuring parts are available for scheduled work.
• Pick, pack and dispatch parts; coordinate freight; manage goods receipt and stock allocation; and support stocktakes and audits.
• Maintain accurate customer, equipment and service records across SAGE, SAP, CRM or other ERP systems.
• Provide broader administrative support to the Service Delivery team, including monthly activity reporting and head-office data requests.

Skills

Service coordination

Customer service administration

Logistics coordination

Scheduling

Operations support

Tools

Microsoft Office

ERP systems

CRM systems

SAGE

SAP

Salesforce

Job description

Peak Scientific, Inc. is seeking a Workload and Office Administrator in Port Melbourne to support field service operations across Australia and New Zealand.

This full-time, on-site role focuses on coordinating service schedules, communicating with customers and arranging travel to keep technicians productive. You will manage service tickets, spare-parts logistics and warehouse activities, ensuring accurate records in ERP systems and timely KPI reporting.