Service Administrator

Confidential; Liskeard; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company benefits

Job summary

Confidential is seeking a Service Administrator to oversee the field service engineering team and ensure timely technical support. The role offers a salary of £28,000 plus Company Benefits, with Monday to Friday daytime hours from 9:00 to 17:30, and a permanent full-time contract.

The successful candidate will lead scheduling for preventative and reactive maintenance, provide outstanding customer service, and develop processes to improve service delivery within a production facility.

Qualifications

• A service, operations, planning or administration background within a engineering industry, ideally as a maintenance engineer within a production facility.
• Experience scheduling reactive and routine maintenance across an engineering team.
• Strong customer service and organisational skills
• A proactive approach to problem-solving and process improvement.
• Knowledge of health & safety regulations, risk assessments, and compliance.

Responsibilities

• Provide technical support to clients and oversee service, maintenance and breakdown issues.
• Lead the service team in scheduling preventative and reactive maintenance while ensuring high-quality customer service.

Skills

Customer service

Organisational skills

Problem solving

Health & safety knowledge

Engineering background

Job description

Service Administrator
Salary - 28,000 + Company Benefits
Job Type: Full-time, Permanent

Monday - Friday - Day Shift - 9 AM - 5:30 PM

About the Company

Our client is a leading manufacturing company, are seeking an experienced Service Administrator to oversee their field service engineering team.

The Role

As a Service Administrator, you will play a key role in ensuring technical support to the companies clientele, support with all service, maintenance and breakdown issues. You will lead the service team in scheduling of preventative and reactive maintenance, while providing industry leading customer service.

The Ideal Candidate

• A service, operations, planning or administration background within a engineering industry, ideally as a maintenance engineer within a production facility.
• Experience scheduling reactive and routine maintenance across an engineering team.
• Strong customer service and organisational skills
• A proactive approach to problem-solving and process improvement.
• Knowledge of health & safety regulations, risk assessments, and compliance.