Service Operations Coordinator

Peak Scientific, Inc.; Erskine; On-site; GBP 6,100 - 9,800; Full time

Job summary

Peak International Group is seeking a motivated Service Admin Analyst to join our Service team in Brazil. Reporting to the Service Team, you will support day-to-day service operations, coordinate schedules, process service documentation, maintain inventory, and ensure technicians have the tools and information they need to deliver excellent customer experience.

This role requires Portuguese and English, strong administrative skills, and a proactive, collaborative approach to support operational

Qualifications

• Administration degree is an advantage.
• Experience in service administration and after-sales is desirable.
• Self-motivated, self-disciplined, and able to work with minimal supervision.
• Training/qualifications in business administration are desirable.
• Practical, methodical problem-solving skills.
• Ability to work under pressure with tight deadlines.
• Quick to learn new skills.
• Strong communication and interpersonal skills.
• Proficient in Portuguese and English.
• Able to interface with diverse stakeholders.
• Proactive and solution-oriented, meeting objectives and following procedures.
• Motivational, supportive to teams to realise potential.
• Active in developing skills and capabilities.

Responsibilities

• Working with teams to provide excellence in the service business.
• Scheduling services following local procedures for optimal planning.
• Use of CRM/SAP to improve customer support efficiency.
• Receive and organize service reports from FSTs.
• Ensure documents are updated and filed correctly.
• Feed the Service Control sheets (service jobs, sales, stock control).
• Separate parts and ensure FSTs have what’s needed for scheduled jobs.
• Ensure service reports and documents are delivered by FSTs.
• Back-up and support to general office admin requirements.
• Count stock and ensure physical and digital controls match.
• Provide monthly stock position to match Finance's control.
• Inform and request any special needs from FSTs.

Skills

Administration

Customer service

Portuguese language

English language

Communication skills

Attention to detail

Problem solving

Education

Administration degree

Tools

CRM

SAP

Job description

Peak International Group is seeking a motivated Service Admin Analyst to join our Service team in Brazil. Reporting to the Service Team, you will support day-to-day service operations, coordinate schedules, process service documentation, maintain inventory, and ensure technicians have the tools and information they need to deliver excellent customer experience.

This role requires Portuguese and English, strong administrative skills, and a proactive, collaborative approach to support operational