Service Admin Analyst

Peak Scientific, Inc.; Erskine; On-site; GBP 6,100 - 9,800; Full time

Job summary

Peak International Group is seeking a motivated Service Admin Analyst to join our Service team in Brazil. Reporting to the Service Team, you will support day-to-day service operations, coordinate schedules, process service documentation, maintain inventory, and ensure technicians have the tools and information they need to deliver excellent customer experience.

This role requires Portuguese and English, strong administrative skills, and a proactive, collaborative approach to support operational

Qualifications

• Administration degree is an advantage.
• Experience in service administration and after-sales is desirable.
• Self-motivated, self-disciplined, and able to work with minimal supervision.
• Training/qualifications in business administration are desirable.
• Practical, methodical problem-solving skills.
• Ability to work under pressure with tight deadlines.
• Quick to learn new skills.
• Strong communication and interpersonal skills.
• Proficient in Portuguese and English.
• Able to interface with diverse stakeholders.
• Proactive and solution-oriented, meeting objectives and following procedures.
• Motivational, supportive to teams to realise potential.
• Active in developing skills and capabilities.

Responsibilities

• Working with teams to provide excellence in the service business.
• Scheduling services following local procedures for optimal planning.
• Use of CRM/SAP to improve customer support efficiency.
• Receive and organize service reports from FSTs.
• Ensure documents are updated and filed correctly.
• Feed the Service Control sheets (service jobs, sales, stock control).
• Separate parts and ensure FSTs have what’s needed for scheduled jobs.
• Ensure service reports and documents are delivered by FSTs.
• Back-up and support to general office admin requirements.
• Count stock and ensure physical and digital controls match.
• Provide monthly stock position to match Finance's control.
• Inform and request any special needs from FSTs.

Skills

Administration

Customer service

Portuguese language

English language

Communication skills

Attention to detail

Problem solving

Education

Administration degree

Tools

CRM

SAP

Job description

Peak International Group is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. And we’re looking for a motivated and hands‑on Service Admin Analyst to join our Service team in Brazil.

Reporting to the Service Team, you will play a key role in supporting day-to-day service operations. Your responsibilities will include coordinating schedules, processing service documentation, maintaining inventory records, and ensuring our Field Service Technicians have the tools, information, and resources they need to deliver an excellent customer experience.

This is a great opportunity for an organised and proactive individual who enjoys working collaboratively, supporting operational excellence, and contributing to the success of a dynamic and customer‑focused team.

Key Duties

• Working along teams to provide excellence in the service business.
• Services scheduling, following local procedures, ensuring best planning for service works.
• Use of CRM/SAP and utilise the information to improve overall efficiency of dealing with customer support.
• Be responsible for receive and organize service reports from FST’s
• Make sure all documents are updated and filed correctly
• Feed the Service Control sheets (Service jobs, sales, stock control)
• Separate parts and assure FST have all needed for scheduled jobs;
• Make sure all the service reports and documents are delivered by FST's;
• Be back-up & support to the general office admin requirements;
• Be responsible for stock counting to assure service physical and digital controls are matching;
• Provide monthly stock physical position to match Finance's control;
• Inform and request any special need from FST's

Key Skills required

• Administration degree will be an advantage;
• Previous experience in service administration and after sales as desired skills;
• Self-motivation, self-disciplined and with the ability to work with minimal/no supervision;
• Training and qualifications in business administration as desired skills;
• Good practical skills and a methodical approach to resolving problems;
• Ability to work under pressure against tight deadlines;
• Quick to learn new skills/intuitive;
• Good communication and interpersonal skills;
• Mandatory language proficiency – Portuguese, English;
• Able to interface comfortably and effectively both internally and externally with a broad spectrum of personalities;
• Proactively person, ensuring that objectives and standards are achieved and formally address, quickly and constructively, in line with company procedures.
• Motivate and supportive to the teams, to realise their full potential and objectives.
• Actively seek to develop the skills and capabilities

Why join us?

You’ll be part of a global organisation where collaboration, integrity, and continuous improvement are at the heart of everything we do. We value initiative, encourage innovation, and support our employees to grow and develop their careers.

Our Values

At Peak, how we work is just as important as what we do:

• Customer First – we put our customers at the heart of everything
• Innovative – we’re always looking for better ways of doing things
• Agile – we respond quickly and take ownership
• Respectful – we support and value each other
• Pride & Passion – we take pride in our work and enjoy what we do