Field Service Manager (South)

Universal Business Team; Sandbach; Hybrid; GBP 33,000; Full time

Job summary

A high-growth horticulture specialist is seeking a Field Service Manager to lead technicians across London and the South. The role involves managing service delivery, scheduling, and team support, with a base in Sandbach and weekly travel to London. Ideal candidates will have proven leadership experience, problem-solving skills, and an ability to thrive in a customer-focused environment. This role offers a £33K salary, travel expenses, and career growth opportunities.

Benefits

Free parking

Pension

Incentives (e.g. gift cards)

Qualifications

• Proven leadership experience in a fast-paced, customer-focused environment.
• Confident with IT systems and field service software.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and support a team of field service technicians.
• Manage daily schedules and respond to site issues.
• Visit technicians on-site weekly for support.

Skills

Leadership experience

IT system proficiency

Customer service focus

Problem-solving skills

Communication skills

Tools

Joblogic software

Spreadsheets

Job description

Location: Sandbach, Cheshire (with weekly travel to London, 1 day a week)
Salary: £33,000 per annum (DOE)

Overview

Are you a natural organiser who thrives on solving problems and supporting teams? Do you enjoy balancing office-based planning with hands-on field visits — all while keeping customers happy and operations running smoothly?

If this sounds like you, a high-growth specialist in commercial horticulture is looking for a Field Service Manager to lead their Southern maintenance operations. This is a newly created role with real impact — supporting a team of technicians across London and the South, ensuring service excellence and client satisfaction.

About the Company

This respected business delivers live plant installations and maintenance to commercial clients across the UK — from offices and hotels to gyms and restaurants. With a strong reputation for quality and a collaborative, people-first culture, they\'re expanding their leadership team to support continued growth and improve service delivery.

What\'s the role about?

As Field Service Manager, you\'ll:

• Lead and support a team of field service technicians across London and the South.
• Be based in Sandbach Monday-Thursday, with weekly travel to London for site visits and team engagement.
• Manage scheduling, rota changes, and service delivery using Joblogic software.
• Act as the first point of contact for technician support and client queries.
• Oversee plant replacements and procurement for your region.
• Ensure smooth operations — from van servicing to travel expense approvals.

Key Responsibilities

• Lead, mentor, and motivate your team of field service technicians.
• Manage daily schedules, respond to site issues, and liaise with clients to resolve problems.
• Use Joblogic and spreadsheets to track tasks, performance, and procurement needs.
• Order replacement plants via supplier websites, ensuring accuracy and attention to detail.
• Approve technician travel expenses and coordinate van servicing where needed.
• Visit technicians on-site weekly to build rapport and provide hands-on support.
• Collaborate with the North Service Manager to ensure consistency and coverage.

Requirements

• Has proven leadership experience in a fast-paced, customer-focused environment.
• Experience of scheduling, managing a team of field service technicians.
• Is confident with IT systems, spreadsheets, and field service software.
• Brings excellent communication and problem-solving skills.
• Has a proactive mindset and thrives on supporting others.
• Ideally has experience in horticulture (not essential) or service delivery industries
• Is flexible, resilient, and happy to travel weekly to London.

Benefits

• Career Growth - Join a growing business with opportunities to shape your role and progress.
• Culture - Friendly, collaborative office with a positive team vibe and supportive leadership.
• Reward - £33K salary, travel expenses, and a company-wide bonus scheme in development.
• Perks - Free parking, pension, incentives (e.g. gift cards, breakfast rewards).
• Impact - Make a real difference to service quality and technician experience