Field Operations Leader — Lifts & Escalators

WeMaintain | Certified B Corp; London Borough of Southwark; Hybrid; GBP 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Workplace pension

Annual leave

Internal mobility opportunities

Professional development

Zusammenfassung

WeMaintain UK is building a Talent Pool for Operations Managers who can lead field-based teams, deliver reliable customer service and drive operational performance. This pool targets professionals with a track record of guiding engineers and technicians, coordinating field activities and maintaining strong relationships with customers.

The role involves hands-on management, day-to-day planning, and collaboration with technical and commercial teams.

Qualifikationen

• Proven experience managing field-based engineers, technicians or mobile service teams.
• Strong leadership and coaching abilities.
• Experience coordinating operational activities and delivering service commitments.
• Commercial awareness including cost control and resource management.
• Excellent communication and problem-solving skills for customer relationships.

Aufgaben

• Leading and developing field teams: coordinate workloads, safety and performance culture.
• Overseeing day-to-day operations: plan resources, set priorities and ensure maintenance, callouts and repairs are delivered safely.
• Managing customer relationships: act as operational contact, handle escalations and build trust.
• Monitoring performance: track SLAs, response times, productivity and identify improvements.
• Maintaining commercial and operational control: manage costs and contract performance with Sales and other teams.

Kenntnisse

Field team leadership

Stakeholder management

Operational planning

People development

Jobbeschreibung

WeMaintain UK is building a Talent Pool for Operations Managers who can lead field-based teams, deliver reliable customer service and drive operational performance. This pool targets professionals with a track record of guiding engineers and technicians, coordinating field activities and maintaining strong relationships with customers.

The role involves hands-on management, day-to-day planning, and collaboration with technical and commercial teams.