Field Service Manager

TRS Consulting Services Limited; Northampton; On-site; GBP 60,000 - 70,000; Full time

Job summary

A global technology company is seeking an experienced Field Service Manager to lead their team in Northampton and surrounding areas. The role involves managing Field Service Engineers, cultivating customer relationships, and ensuring KPI delivery within set budgets. Ideal candidates should have a track record in high technology capital equipment sectors and possess commercial skills to drive business growth. This position offers an attractive salary and benefits package.

Benefits

Car / Car Allowance

Pension

Healthcare

Excellent Benefits Package

Qualifications

• Experience in high technology capital equipment sectors is essential.
• Proven history as a Field Service Manager or similar role.
• Ability to foster key relationships with customers.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and nurture key customer relationships.
• Ensure KPI delivery as per SLAs.
• Maintain financial delivery within budgets.

Skills

Experience managing Service Engineers

Commercial skills

Relationship building

Team motivation skills

Job description

Field Service Manager, Imaging Systems

Northampton, Kettering, Wellingborough and Corby

Compensation & Benefits

• Basic Salary £60,000 to £70,000
• Car / Car Allowance
• Pension
• Healthcare
• Excellent Benefits Package

An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from any high value capital equipment sector to join a global technology giant in the Imaging Systems marketplace.

The Company

• Well respected supplier of sophisticated imaging systems
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries
• Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people

The Role

This market leader now seeks to recruit a commercially astute Field Service Manager. The successful applicant will be responsible for:

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI's set out in SLA's, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Your Background

To apply you should be able to demonstrate:

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flairThe ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in systems technology