Field Service Engineer - Company Car, Training & Overtime

GLORY; Luton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company Car

25 days holiday

Private medical insurance

Pension

Training & development

Wellbeing program

Job summary

GLORY is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. The role is field-based UK-wide, with a company vehicle and full training provided.

You will perform planned maintenance, installations, and priority attendances, travelling to customer sites and adjusting hours to meet service needs. You will diagnose faults using a structured approach, access device interfaces via a Windows laptop, and document actions for audit and

Qualifications

• Proven field service experience in a customer environment.
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting, and communication.
• Networking fundamentals: LAN/Ethernet, IP addressing, connectivity checks.

Responsibilities

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance.
• Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation to support first-time fix and audit quality.
• Escalate effectively when needed with clear evidence and logs.

Skills

Field service experience

Electro-mechanical systems

Customer communication

Diagnostics

Windows laptop usage

Networking basics

Driving licence

Tools

Diagnostics software

Network tools

Router/switch access

Job description

GLORY is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. The role is field-based UK-wide, with a company vehicle and full training provided.

You will perform planned maintenance, installations, and priority attendances, travelling to customer sites and adjusting hours to meet service needs. You will diagnose faults using a structured approach, access device interfaces via a Windows laptop, and document actions for audit and