Field Service Engineer: On‑Site Tech (Company Car)

GLORY; Birmingham; Remote; GBP 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Company Car

Pension scheme

Training & development

Private medical insurance

Dental insurance

Life assurance

Income protection

Employee assistance programme

Wellbeing events

Zusammenfassung

GLORY is seeking an experienced Field Service Engineer to support customer technology across a large territory. This hands-on role blends electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep sites operating reliably.

You’ll work independently from day one, manage your workload, and communicate professionally on site while meeting SLAs. A company vehicle, full training, and a UK driving licence are provided.

Qualifikationen

• Proven field service experience in a customer environment.
• Strong fault-finding ability across electro‑mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting and communication.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks.
• Excellent customer service and communication skills.
• Full UK driving licence.

Aufgaben

• Undertake planned maintenance, installations/upgrades, and priority attendance when a time-critical issue arises.
• Diagnose faults using a structured approach (symptoms → logs/data → root cause → fix).
• Use Windows laptop to access tools, review logs, updates/configuration, and document actions.
• Perform network connectivity tasks to access device interfaces and confirm communications.
• Repair and maintain electro‑mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation to support first-time fix and audit quality.
• Escalate with clear evidence, logs, and fault context to technical support.

Kenntnisse

Field service experience

Fault-finding

Windows diagnostics

Networking basics

Customer service

Driving licence

Tools

Diagnostics software

Remote support tools

Jobbeschreibung

GLORY is seeking an experienced Field Service Engineer to support customer technology across a large territory. This hands-on role blends electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep sites operating reliably.

You’ll work independently from day one, manage your workload, and communicate professionally on site while meeting SLAs. A company vehicle, full training, and a UK driving licence are provided.