Field Service Engineer – Onsite Tech (Company Car + Training)

GLORY; West of England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Vehicle

Full Training Provided

Job summary

GLORY is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. This hands-on role combines electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, communicate professionally on site, and deliver a high-quality service aligned to SLAs.

Qualifications

• Proven field service experience in customer environments (ATM/printers/EPOS or similar tech).
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting and communication.
• Full UK driving licence.
• Ability to efficiently manage your day based on priorities and workload on site.

Responsibilities

• Undertake planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
• Diagnose faults using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN, IP settings, troubleshooting) to access device interfaces.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Skills

Field service experience

Fault finding

Customer service

Strong communication

Driving licence

Tools

Windows laptop

Networking basics

IP configuration

Job description

GLORY is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. This hands-on role combines electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, communicate professionally on site, and deliver a high-quality service aligned to SLAs.