Field Service Engineer – Diagnostics & On‑Site Repairs (UK)

GLORY; Luton; On-site; GBP 34,000 - 50,000; Full time

Benefits offered by this job

Company Car

Pension

Private medical insurance

Dental insurance

Life assurance

Income protection

Employee assistance

Job summary

GLORY in the United Kingdom is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a field role with variable start and finish times driven by travel, customer hours and priorities.

You will diagnose faults, perform network tasks, repair electro-mechanical systems, and provide clear customer updates. The role offers progression, weekend rota with pay, and ongoing training.

Qualifications

• Proven field service experience in customer environments (ATM, EPOS, kiosks, or similar tech).
• Strong fault-finding ability across electro-mechanical systems.
• Confident with Windows laptop for diagnostics, reporting, and communication.
• Networking: LAN/Ethernet, IP addressing, connectivity checks, and device interfaces.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose faults using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN, IP settings) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps).
• Escalate effectively with clear evidence, logs, and fault context.

Skills

Field service

Fault finding

Windows diagnostics

Networking (LAN/IP)

Customer service

Prioritisation

UK driving licence

SLA awareness

Health & safety

Remote support tools

Coaching/mentoring

Job description

GLORY in the United Kingdom is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a field role with variable start and finish times driven by travel, customer hours and priorities.

You will diagnose faults, perform network tasks, repair electro-mechanical systems, and provide clear customer updates. The role offers progression, weekend rota with pay, and ongoing training.