Field Service Engineer - Midlands, West Country or South East

Alcon; Alvechurch CP; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global eye care company is seeking a Field Service Engineer in the UK. The role includes installing, repairing, and maintaining surgical equipment while ensuring customer satisfaction across multiple territories. Candidates should possess a Bachelor's degree in Engineering and experience in servicing medical equipment. A competitive compensation package is offered, including performance bonuses and healthcare benefits. Join a company that champions progress in eye care and supports your professional growth.

Benefits

Competitive compensation package

Performance bonus

Private medical healthcare

Company car or allowance

Attractive pension contribution

Qualifications

• Proven experience in servicing and maintaining surgical equipment.
• Experience with refractive laser machines is an advantage.
• Strong technical training certifications in relevant areas.

Responsibilities

• Perform installations, repairs, and maintenance on surgical equipment.
• Ensure high levels of customer satisfaction in the assigned territory.
• Manage technical problems and provide effective communication with clients.

Skills

Customer satisfaction

Technical problem solving

Communication skills

Inventory management

Education

Bachelor's degree in Engineering or equivalent

Tools

CRM systems

Medical equipment

Job description

As a Field Service Engineer, you will be responsible for carrying out installation, emergency repair, preventive maintenance and performing retrofits and upgrades on Alcon surgical equipment. The role is responsible for maximizing customer satisfaction within the assigned territory based in the Midlands, West Country or South East (including Birmingham, Bristol, Gloucester, Bath, Kent and Essex) by providing the highest level of service. In addition, you are expected to negotiate service agreements towards meeting and/or exceeding sales goals. In this role, a typical day will include:

• Complete preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls. Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon's specifications. Minimize instrument failure call back.
• Install retrofits and instruct customers of resultant benefits and changes.
• Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers, sales force, Clinical Applications and operations within the operating region, to ensure customer needs are rapidly addressed.
• Communicates equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines. Consult with local and international management on chronic or unusual problems.
• Responsible for controlling expenses within budgeted guidelines.
• Support spare parts management, including the timely return of strategic spare part cores. Maintain minimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
• Ensure all resources (parts, tools etc.) are available for successful customer call completion.
• Strategically promote, educate and market Alcon services to customers.
• Ensure reporting and CRM system management. Provides timely and accurate documentation on services performed.
• Provide feedback to the sales force and management team and inform about any commercial opportunity. Feedback may include customer, competitor and market information gained through customer contact.
• Achieve technical training certifications to meet requirements and scope of responsibilities.
• Properly manages company assets (Company vehicle, test equipment, computer, etc.)
• Where applicable, sells contract services.
• Maintain and support GMP/QMS and any local regulation requirement.
  Medical device experience in an engineering role within a theatre environment would be desirable.
• Experience servicing and maintaining equipment.
• Bachelor's degree or equivalent years of relevant experience
• Experience working with refractive laser machines would be an advantage but is not essential.
• We will also consider a Graduate with a Bachelors Degree in Engineering.
  At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
• You are applying to be part of the Alcon Talent Pool. We are not currently recruiting for this role but we are building a pipeline for future opportunities. If you would like to be considered for a similar position in future, then please submit your CV or resume.
• Competitive Compensation package including performance bonus, company car or allowance, private medical healthcare & attractive pension contribution
• Manage your own workload and schedule while hitting your set targets
• Collaborate with teammates to share best practices and learnings as work evolves
• See your career like never before with focused growth and development opportunities