Field Service Engineer – Coffee Systems (On-Call, Birmingham)

Franke; St Albans; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holidays

Private Healthcare

Life Insurance

Income Protection

Job summary

Franke Coffee Systems is seeking a Service Engineer based in Birmingham to provide technical support and resolve customer issues, ensuring reliable service and timely handling of reliability concerns. The role involves on-site work, stock management, and active collaboration with the Regional Team Leader.

The ideal candidate has at least 2 years in the coffee machine or vending industry, strong communication skills, and familiarity with laptops and mobile phones.

Qualifications

• Minimum 2 years experience in the coffee machine or vending industry.
• Excellent communication skills and customer-facing experience.
• Competent using phones and laptop; good ICT literacy.

Responsibilities

• Ensure Franke UK Technical Standards and Processes are adhered to.
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends).
• Highlight technical skills gaps and customer skills gaps.
• Manage stock levels.
• Maintain customer relations at site level.
• Keep up to date with company admin and courses.
• Coordinate with Account Support when issues arise.
• Demonstrate understanding and experience in the Field Engineer remit.
• Perform other ad hoc duties as needed.

Skills

Coffee vending experience

Excellent communication skills

Stock management

Job description

Franke Coffee Systems is seeking a Service Engineer based in Birmingham to provide technical support and resolve customer issues, ensuring reliable service and timely handling of reliability concerns. The role involves on-site work, stock management, and active collaboration with the Regional Team Leader.

The ideal candidate has at least 2 years in the coffee machine or vending industry, strong communication skills, and familiarity with laptops and mobile phones.