Coffee Field Service Engineer — On-Call & Growth

Franke LLC; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private Healthcare

25 days holidays

Professional development

Job summary

Franke Coffee Systems UK is seeking a Service Engineer based in Birmingham to provide technical support and resolve issues for customers. You will deliver reliable service, ensure adherence to standards, and assist with van stock and training needs reported to the Regional Team Leader.

The role involves an on-call weekend rota, stock management, and maintaining strong customer relations at each site, with opportunities for professional growth and development within a collaborative environment.

Qualifications

• 2+ years experience in the coffee machine or vending industry.
• Competent using phones and laptops.
• Excellent communication skills.

Responsibilities

• Adhere to Franke UK Technical Standards and Processes.
• On Call weekend rota for engineer support and reactive calls.
• Manage stock levels.
• Maintain customer relations at site level.
• Keep up to date with company admin and courses.
• Escalate issues to Account Support when needed.

Skills

Field engineering

Customer service

Communication skills

Prioritisation

Job description

Franke Coffee Systems UK is seeking a Service Engineer based in Birmingham to provide technical support and resolve issues for customers. You will deliver reliable service, ensure adherence to standards, and assist with van stock and training needs reported to the Regional Team Leader.

The role involves an on-call weekend rota, stock management, and maintaining strong customer relations at each site, with opportunities for professional growth and development within a collaborative environment.