Birmingham Field Service Engineer – Coffee Systems

Franke-Coffee-Systems; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

25 days holidays

Family add-on option

Job summary

Franke Coffee Systems UK Ltd. is seeking a Service Engineer based in Birmingham to join our UK team. The role focuses on delivering on-site support for coffee machines, maintaining standards, and supporting customers with technical expertise.

You will participate in an on-call rota, manage stock, and escalate issues as needed, ensuring compliance with company standards and delivering exceptional service at each site.

Qualifications

• Experience in field service for coffee machines or vending equipment.
• Minimum 2 years in the coffee machine or vending industry.
• Proficient with phone and laptop.
• Excellent communication skills proven in customer-facing roles.
• Demonstrates personal integrity and professionalism.
• Analytical mindset with prioritisation skills.
• Understands when to inform or escalate issues to senior colleagues.

Responsibilities

• Adhere to Franke UK Technical Standards and Processes.
• On-call weekend rota for engineer technical assistance (1 in 4 weekends).
• Highlight technical skills gaps.
• Manage stock levels.
• Maintain customer relations at site level.
• Keep up to date with company admin and courses.
• Escalate issues to Account Support when needed.

Skills

Field service experience

Coffee machine experience

Tech proficient

Excellent communication

Integrity

Analytical skills

Issue escalation

Job description

Franke Coffee Systems UK Ltd. is seeking a Service Engineer based in Birmingham to join our UK team. The role focuses on delivering on-site support for coffee machines, maintaining standards, and supporting customers with technical expertise.

You will participate in an on-call rota, manage stock, and escalate issues as needed, ensuring compliance with company standards and delivering exceptional service at each site.