Coffee Systems Field Service Engineer – Edinburgh | EV Car

Franke Group; Falkirk; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Private Healthcare for you, with the?

Life Insurance

Income Protection

EV car - salary sacrifice

25 days of holidays

Job summary

Franke Group is seeking a Service Engineer based in Edinburgh or surrounding areas. You will provide technical support to customers, ensure reliability issues are resolved promptly, and report stock/training needs to the Regional Team Leader.

The role includes an on-call weekend rota and stock management at customer sites. The successful candidate will have at least 2 years’ experience in the coffee machine or vending industry, strong communication skills, and the ability to work with laptops

Qualifications

• 2+ years experience in the coffee machine or vending industry.
• Experience as a Field Engineer or similar role.
• Excellent communications skills and personal integrity.
• Analytical and prioritisation capabilities; know when to inform and elevate.

Responsibilities

• Ensure Franke UK Technical Standards and Processes are followed.
• On-call weekend rota for engineer support and reactive calls (1 in 6 weekends).
• Manage stock levels and customer relations at site level.
• Keep up to date with company admin and training courses.
• Highlight issues requiring Account Support.

Skills

Communication skills

Integrity

Analytical thinking

Prioritisation

Telephone & laptop competence

Education

Experience in field engineering or coffee machine/vending industry

Tools

Phone use

Laptop proficiency

Job description

Franke Group is seeking a Service Engineer based in Edinburgh or surrounding areas. You will provide technical support to customers, ensure reliability issues are resolved promptly, and report stock/training needs to the Regional Team Leader.

The role includes an on-call weekend rota and stock management at customer sites. The successful candidate will have at least 2 years’ experience in the coffee machine or vending industry, strong communication skills, and the ability to work with laptops