Field Service Engineer - Cardiff

RHR UK; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading national coffee equipment provider is looking for a Field Service Engineer based in Cardiff. The role involves diagnosing and repairing coffee equipment, ensuring it operates effectively, and providing exceptional customer service. Successful candidates will have experience in electrical or mechanical engineering and a strong ability to work under pressure. The position offers ongoing training and development opportunities along with a supportive work environment and attractive benefits.

Benefits

Access to the Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions

Financial Support Fund

Qualifications

• Experience using service equipment in an engineering role is essential.
• Ability to diagnose faults and repair equipment.
• Must be a people person with excellent communication skills.

Responsibilities

• Diagnose faults and perform repairs on coffee equipment.
• Communicate problems and solutions to the team.
• Provide first-class customer service.

Skills

Experience in electrical or mechanical engineering

Problem-solving skills

Strong customer service skills

Ability to stay calm under pressure

Job description

Field Service Engineer Cardiff Permanent

(CF or NP Postcodes Only)

At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go we’ve got you covered.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And there’s never been a better time to join us as a Field Service Engineer.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal :

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure

And that’s not all. Explore even more of our perks here :

We're passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values : Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. Its your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be :

• Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
• Communicating issues, problems and solutions through escalation points
• Serving up smiles with first‑class customer service for our partners

Who you are

Its your unique ingredients were interested in :

• An agile worker with experience using service equipment in an electrical or mechanical engineering role
• An efficiency expert ready to keep our equipment operating effectively
• A people person who can stay calm under pressure

Our training

We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.

Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.

We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.

Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing : servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!

Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.

We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.

Working pattern

Working pattern : 37,5 hours a week, 1 / 4 weekends