Field Service Engineer

Briggs Equipment Ltd; Telford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

40 hour week

Overtime Sat/Sun

Holidays 25 days + buy 3

Private vehicle use

Profit share bonus

Pension scheme

Paycare Eyecare

Discounts

Job summary

Briggs Equipment Group is seeking a Field Service Engineer to join our permanent team in Telford. You will attend customer sites, diagnose issues, and perform repairs across hydraulic, mechanical and electrical systems to ensure safe operation of equipment.

The role requires a proactive, independent worker with a strong focus on safety and customer service. A relevant technical qualification and prior field service experience are preferred, with opportunities for career development and a

Qualifications

• Relevant technical qualification (trade or engineering)
• Experience in field service or maintenance roles
• Good understanding of hydraulic, mechanical and electrical systems
• Ability to work independently and under pressure
• Strong time management and prioritisation skills
• Customer-focused approach to service calls

Responsibilities

• Attending customer locations to determine scope of work and priorities, ensuring safe working practices.
• Liaise with controller and customer to communicate timescales and costs clearly.
• Identify root causes of breakdowns and source parts cost-effectively with available resources.
• Ensure work complies with engineering standards and Briggs/manufacturer specs/tolerances.
• Inspect and test equipment to ensure safe, satisfactory operation before returning to the customer.
• Identify any further work and communicate potential costs to maximise revenue where appropriate.
• Complete all job/service documentation with required signatures and records.

Skills

Technical qualification

Field service experience

Hydraulic knowledge

Electrical knowledge

Mechanical knowledge

Independent worker

Job description

The Opportunity: Field Service Engineer

Contract: Permanent

Location: Telford

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completing all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• 40 hour working week
• Overtime is Monday - Saturday and x2 on Sunday
• 25 days holiday with the ability to buy an extra 3 days subject to conditions
• Vehicle is available for private use if desired (tax to be paid)
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

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