Field Service Engineer

Briggs Equipment Ltd; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Profit-share bonus

Vehicle for private use (available)

Paycare and eyecare

High street discounts

Job summary

Briggs Equipment Group in Birmingham is seeking a Field Service Engineer to join a permanent team. The role covers on-site servicing, fault diagnosis and parts replacement at customer sites across the region.

You will work from customer sites, liaising with controllers, assessing work scope, and ensuring compliance with standards and safety requirements. The role also involves documenting all activities and pursuing additional service opportunities.

Qualifications

• Must have a relevant technical qualification.
• Experience in a similar field service role.
• Strong understanding of hydraulic, mechanical and electrical principles.
• Ability to work independently and under pressure.
• Ability to manage and prioritise workload.
• Good understanding of customer needs.

Responsibilities

• Attend customer locations to assess scope of work and agree priorities with end user.
• Liaise with controller and customer to communicate timescales and costs.
• Identify root cause of breakdown and obtain correct parts cost-effectively.
• Ensure work complies with engineering standards and Briggs/manufacturer specs.
• Inspect work as it progresses and verify equipment safety before handover.
• Identify additional work and inform customer of costs; maximise revenue opportunities.
• Complete all job and service documentation with required signatures.

Skills

Hydraulic systems

Mechanical principles

Electrical principles

Independent working

Time management

Customer needs awareness

Education

Technical qualification (field service)

Job description

The Opportunity: Field Service Engineer

Contract: Permanent

Location: Birmingham

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completing all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• 40 hour working week
• Overtime is Monday – Saturday and x2 on Sunday
• 25 days holiday with the ability to buy an extra 3 days
• Vehicle is available for private use if desired (tax to be paid)
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met