Field Service Engineer

Briggs Equipment Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Briggs Equipment Ltd is seeking a Field Service Engineer for a permanent position in Tottenham, London. The role involves attending customer locations to diagnose issues, determine work scope, and prioritise tasks while ensuring safe practices and compliance with Briggs and manufacturer specs.

You will liaise with customers and controllers to confirm timescales and costs, obtain parts, and complete all required service documentation.

Qualifications

• Relevant technical qualification (e.g., NVQ/ONC/HNC/HND in engineering or equivalent).
• Previous experience in a similar field service role.
• Good understanding of hydraulic, mechanical and electrical principles.
• Ability to work independently and under pressure.
• Ability to manage and prioritise workload.
• Understanding customer needs and delivering service qualitatively.

Responsibilities

• Attend customer sites to assess the scope of work and agree priorities.
• Liaise with the controller and customer on timescales and expected costs.
• Identify root causes of breakdowns and obtain the correct parts cost-effectively.
• Ensure work complies with engineering standards and Briggs/manufacturer specs.
• Carry out inspections to confirm equipment performance and safety before handover.
• Identify any further work and communicate costs to the customer.
• Complete all service documentation with required signatures.

Skills

Technical aptitude

Independence

Pressure management

Workload prioritisation

Customer understanding

Education

Relevant technical qualification

Electrical/mechanical hydraulics knowledge

Job description

The Opportunity

Field Service Engineer Contract: Permanent Location: Tottenham, London

The Impact you will have

Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to. Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and
associated costs are understood. Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances. Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer. Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged. Completing all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer

What will help you to excel in this role

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs