Field Service Engineer

Briggs Equipment Ltd; Park Central; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company vehicle

Overtime weekends

Pension scheme

25 days annual leave

Health schemes

Job summary

Briggs Equipment Ltd is hiring a Field Service Engineer to join our team at Oswestry. You will be responsible for maintenance, servicing and repair of forklift equipment on customer sites, ensuring uptime and safety.

You will assess performance, diagnose faults, obtain parts cost-effectively, and complete service paperwork while maintaining high standards of customer service and compliance with Briggs specifications.

Qualifications

• Relevant technical qualification required.
• Previous experience in a similar role.
• Good understanding of hydraulic, mechanical and electrical principles.
• Ability to work independently and under pressure.
• Ability to manage and prioritise workload.
• Understanding customer needs and expectations.

Responsibilities

• Attend customer locations to determine the work scope and priorities.
• Liaise with controller and customer on timescales and costs.
• Identify root causes and source correct parts cost-effectively with Briggs Technical where needed.
• Ensure all work complies with engineering standards and Briggs/manufacturer specifications.
• Carry out inspections and ensure equipment is safe before handback.
• Complete all related service documentation with signatures and records.
• Identify further work and communicate any costs to customers.

Skills

Technical qualification

Field experience

Hydraulic systems

Electrical knowledge

Independence

Prioritisation

Job description

The Opportunity: Field Service Engineer

Contract: Permanent

Location: Oswestry

Established in 1986 to sell, hire, service and repair forklift trucks to the North Wales region and now growing to a multi-site operation with bases in Conwy, North Wales and Oswestry in Shropshire; Gwynedd Forklifts are the biggest material handling and powered access company in Wales. Gwynedd Forklifts has been acquired by The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below, please don't let that discourage you from applying.

As a Field Service Engineer, you will be responsible for delivering exceptional service to our customers through the maintenance, servicing and repair of both customer and Gwynedd-owned equipment. Working on-site, you will assess equipment performance, diagnose faults, carry out repairs, and ensure assets are returned to service quickly, safely and efficiently. Through your engineering expertise and customer-focused approach, you will help maximise equipment uptime and support the continued success of our customers' operations.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completing all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• Overtime Monday–Saturday and x2 on Sundays.
• Company vehicle available for private use (subject to applicable tax).
• Opportunities for future development and career progression.
• Contributory pension scheme with employer contributions.
• 25 days' annual leave
• Paycare and eyecare health schemes

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met

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