Field Service Engineer

Capita plc; Peacehaven; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading outsourcing company is looking for a Field Service Engineer in County Antrim to kick start a career in IT. This role involves providing deskside support, resolving technical challenges, and travelling across the county. Ideal candidates should possess skills in MS Windows and have experience with end user devices. The position offers solid career development opportunities, a supportive work environment, and various employee benefits including a company-matched pension and additional holiday days.

Benefits

23 days’ holiday rising to 27 days per annum

Company‑matched pension

Life assurance

15 weeks’ fully paid maternity leave

Access to Employee Network Groups

Learning Academy for career development

Responsibilities

• Travel across County Antrim providing deskside support to end users.
• Deliver hardware and software support to customer sites.
• Resolve real technical challenges and contribute to service quality.

Skills

Working knowledge of MS Windows OS & MS Office Suite

End User Devices hardware experience

Deskside support experience

Excellent customer‑facing skills

Clean driving licence

Self-management and good organisational skills

Communication skills

Ability to follow remote advanced technical instruction

Tools

Desktop / Workstation (Dell, HP)

Laptop (Dell, HP)

Server Module Support

Network Module Support

Job description

Kick start your IT career with Capita as a Field Service Engineer covering County Antrim.

If you’re a recent graduate or someone eager to break into the world of IT support, this is a chance to step into a role where every day brings something new. You’ll be out in the field, travelling across County Antrim with a company car, supporting end users, solving real technical challenges, and becoming the face of Capita for our high‑profile clients.

As a Field Service Engineer, you’ll be hands‑on with hardware, visiting customer sites and remote worker locations to deliver deskside support that keeps businesses running smoothly. This is a dynamic, fast‑paced role where you’ll grow your technical skills, build confidence, and gain exposure to a wide range of environments.

Responsibilities

• Travel across County Antrim providing deskside support to end users.
• Deliver hardware and software support to customer sites and remote worker locations.
• Resolve real technical challenges and contribute to service quality.

What we are looking for:

• Working knowledge of MS Windows OS & MS Office Suite
• End User Devices hardware experience
• Deskside support experience
• Excellent customer‑facing skills with the ability to deal with difficult customers
• Clean driving licence
• Self‑management with good organisational skills
• Communication skills
• Ability to follow remote advanced technical instruction

Ideally, you will possess hands‑on work experience or have a sound knowledge of:

• Desktop / Workstation – (Dell, HP)
• Laptop – (Dell, HP)
• Server Module Support
• Network Module Support

You’ll be working to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), playing a key part in helping Capita meet its commitments. In return, you’ll be supported by a strong team culture and guided by our Field Services DNA – the standards that shape how our engineers work, collaborate, and deliver exceptional service.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people‑based services underpinned by market‑leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly.

What's in it for you?

• 23 days’ holiday rising to 27 days per annum with the opportunity to buy extra leave
• Company‑matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose

#CareersWithPurpose Customer first, always. Fearless innovation … Achieve together Everyone is valued.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal‑opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.