Field Service Engineer

Omega; Newcastle upon Tyne; On-site; GBP 41,000 - 60,000; Full time

Job summary

A global packaging and processing equipment manufacturer is seeking a Field Service Engineer to work in the Northeast region. The role involves maintenance, repairs, and customer relationship management. Ideal candidates should have relevant engineering qualifications and experience in mechanical and electrical maintenance. Offers include a competitive salary, substantial overtime, a private healthcare plan, and a generous pension scheme. The position requires a full UK driving licence and occasional travel away from home.

Benefits

10 days on / 4 days off rota

Annual bonus of approximately 8%

Private healthcare

Double-matched pension (up to 16% employer contribution)

Premium company vehicle

25 days annual leave plus bank holidays

Qualifications

• Proven experience in mechanical and electrical maintenance, ideally with an electrical bias.
• Background within the food, packaging, or similar manufacturing environment.
• Full UK driving licence and willingness to work away from home and weekends.

Responsibilities

• Carry out scheduled and preventative maintenance on customer equipment.
• Diagnose faults and undertake mechanical and electrical repairs.
• Develop service contracts and identify revenue opportunities.
• Prepare detailed service reports documenting work completed.
• Promote aftersales products and service solutions.
• Build and maintain strong customer relationships.

Skills

Fault-finding

Problem-solving

Customer-facing skills

Education

Relevant engineering qualification (mechanical, electrical, or similar discipline)

Job description

Job Title : Field Service Engineer

Location : Northeast Region

Pay Range / details : £41,237.39 per annum (OTE £55,000 – £60,000)

Contract Type : Permanent

Omega are supporting a global manufacturer of packaging and processing equipment in their search for a Field Service Engineer to join their service team covering the Northeast region.

Key Responsibilities – Field Service Engineer

• Carry out scheduled and preventative maintenance in line with agreed customer service contracts, ensuring equipment performance and uptime are maintained.
• Diagnose faults and undertake mechanical and electrical repairs on customer equipment, with a strong electrical bias.
• Develop existing service contracts by identifying opportunities to increase revenue through spares, consumables, OEE improvements, and additional service offerings.
• Prepare detailed service reports documenting work completed, faults identified, and recommendations for both internal use and customer reference.
• Promote and advise customers on aftersales products and service solutions offered by the service department.
• Act in an advisory capacity regarding customers’ spare parts holdings to minimise downtime and improve operational efficiency.
• Build, maintain, and develop strong customer relationships, always representing the business professionally.
• Carry out additional duties or special tasks as reasonably requested by the Field Service Manager.

Qualifications & Requirements – Field Service Engineer

• Relevant engineering qualification (mechanical, electrical, or similar discipline).
• Proven experience carrying out both mechanical and electrical maintenance, ideally with an electrical bias.
• Background within the food, packaging, or similar manufacturing environment.
• Strong fault-finding, problem-solving, and customer-facing skills.
• Full UK driving licence and willingness to work away from home and weekends as required.

What we can offer – Field Service Engineer

• 10 days on / 4 days off rota, including working away and weekends as per business needs.
• Significant overtime opportunities.
• Annual bonus of approximately 8% of basic salary.
• Private healthcare.
• Double-matched pension – up to 16% employer contribution (24% total).
• Premium company vehicle provided.
• 25 days annual leave plus bank holidays.

For more information on this role, please contact Michael Farrell on 01453 829768 or send a copy of your CV to [e-mail]

Candidates who are currently a Field Service Engineer, Service Technician, Maintenance Engineer, or Electrical Maintenance Engineer may be suitable for this position.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk