Field Service Engineer

Jacob Thomas Associates; Kettering; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player in the medical devices sector is seeking a proactive PM Field Service Engineer. In this role, you will manage customer contracts and perform preventative maintenance on specialized equipment. Your analytical and problem-solving skills will be essential as you provide support to both internal and external customers. The position offers a competitive salary, a company vehicle for travel, and a supportive work environment focused on health and safety. If you are a self-starter with a flexible approach, this opportunity could be your next career move.

Benefits

Salary Sacrifice Pension Scheme

25 Days Annual Holiday & Bank Holidays

Life Assurance/Death In Service

Health Cash Plan

On-Site Parking

Free Tea & Coffee

Company Vehicle for Travel

Qualifications

• Proven experience in a similar role within medical devices or electronics.
• Excellent analytical, mathematical, and problem-solving skills.

Responsibilities

• Manage customer contracts and carry out preventative maintenance.
• Provide advice and support to internal and external customers.
• Maintain and develop relationships with customers.

Skills

Analytical Skills

Problem-solving Skills

Communication Skills

Negotiation Skills

Education

Experience in medical devices or electronics

Experience in hospital/clean room environment

Job description

Location: Kettering

Our client has built a reputation as a growing provider of service and repair services within the medical devices sector.

Situated close to the Northamptonshire/Leicestershire border they are centrally based in the UK and work on projects nationwide.There will be a requirement for travel including occasional overnight stays.

Reporting to the Technical Manager, the PM Field Service Engineer will carry out preventative maintenance activities in line with customer contracts and maintenance schedules.

The Benefits:

• Basic salary of circa £26,000 to £28,000 per annum.
• Salary Sacrifice Pension Scheme (eligibility after successful completion of probationary review)
• 25 Days Annual Holiday & Bank Holidays
• Life Assurance/Death In Service – 4 x Annual Salary (eligibility with immediate effect)
• Health Cash Plan (eligibility after successful completion of probationary review)
• On-Site Parking
• Free Tea & Coffee
• A company vehicle will be available for the required travel

The Role:

• To manage customer contracts
• Plan and carry out preventative maintenance of specialised equipment in line with customer contracts.
• Provide advice and support to internal and external customers.
• To provide regular updates to customers and the Account Manager on all open cases.
• To produce administrative reports of maintenance activities and report to both internal and external customers in a professional and timely manner.
• Support other service engineers with ad-hoc service repairs.
• To deliver and collect loan equipment from customer sites.
• Maintain and develop relationships with customers.
• To report all activities in a timely manner:
• Review and update the Maintenance Schedule.
• Ad hoc tasks as required.
• To actively work towards maintaining and improving the Business Management System whilst adhering to the requirements of ISO9001, ISO27001, and ISO13485.
• To strive to sustain and improve environmental best practices in our core business operations in line with our Corporate Social Responsibility Policy.
• To ensure that the Company Health and Safety Policy is adhered to, actively promoting a safe working environment.

Our Ideal Candidate:

• Proven experience in a similar role within medical devices, electronics, or similar sectors
• Experience working within a hospital / clean room environment is desirable
• Excellent analytical, mathematical, and problem-solving skills.
• Effective communication, negotiation, and interpersonal abilities.
• Organised and able to work on initiative and part of a team.
• Self-starter with a flexible, hands-on nature.
• Full UK driving licence

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