Field Service Engineer

Acorn Stairlifts UK; City of Edinburgh; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading mobility solutions provider is seeking a Field Service Engineer to cover the Edinburgh area. This role involves servicing and repairing stairlifts, providing hands-on troubleshooting, and ensuring customer satisfaction. Candidates must hold a full UK driving license and be reliable communicators. The position offers a competitive salary between £32,400 and £35,400, comprehensive training, and benefits like healthcare and discounts on gym memberships.

Benefits

Comprehensive induction and training

Healthcare and pension schemes

Gym membership discounts

Company van

Qualifications

• A full, clean UK driving licence is essential.
• Must be honest and have the ability to communicate on different levels.
• A Criminal Records Bureau check will be carried out.

Responsibilities

• Service and repair Acorn Stairlifts at customer homes.
• Provide hands-on troubleshooting and repairs.
• Ensure customer satisfaction and implement corrective actions.

Skills

Reliable

Effective communication

Job description

We are currently looking for a Field Service Engineer to join our UK Service Department covering the Edinburgh area.

MUST BE BASED IN THE EH POSTCODE AREA

Salary: £32,400 - £35,400 P/A (OTE £42,000 +)

Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers

Key duties/responsibilities:

• Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
• Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field.
• Meeting all target and deadlines in a professional and timely manner.
• Provide high levels of customer service – ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
• Carrying out the product update and safety checks in a safe manner.
• To communicate effectively with external customers, and provide customer feedback.

What do we offer?

• Full training provided
• Company van
• Paid from leaving home time until your come back home time

The successful candidate will have:

• A full, clean UK driving licence is essential
• Must be honest, reliable, and have the ability to communicate on different levels
• A Criminal Records Bureau check will be carried out on the successful candidate
• Must be able to display the Acorn Values

OUR VALUES

• ⭐Quality of the products we make and sell and the service we provide
• ⭐Unity – Working together as one team
• ⭐Integrity – Acting responsibly and honestly to deliver on our promises
• ⭐Caring – About our customers, each other and the wider community
• ⭐Ambition – Taking Pride in all we do and striving to improve

We Recognise Your Efforts

• Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
• Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.