Field Service Coordinator, UK Locker Network

InPost UK; Hemel Hempstead; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced Annual Leave 26 Days Plus the

Option to Buy Additional Days per year

Health coverage

Work from Anywhere 4 Weeks per year

Enhanced Parental Leave

Rail Loan

Paid community day

Job summary

InPost UK is seeking a detail-oriented Field Service Coordinator to join our UK hub and support the Network Health team.

You will coordinate field service engineers, manage tickets, liaise with vendors, and produce daily reports in a fast-paced e-commerce logistics environment.

This role follows standard 8:30–17:30 hours, Monday to Friday, with opportunities to grow as our network expands.

Qualifications

• Experience using ticketing systems to log and manage issues.
• Experience in IT, technical, or engineering support is desirable.
• Strong customer service and stakeholder management.

Responsibilities

• Raise, update, prioritise, and elevate tickets in line with SLAs.
• Direct tickets to the appropriate departments and engineers in the relevant locations across the UK, with attention to area postcode details, to ensure efficient resolution.
• Build and maintain strong relationships with maintenance vendors to ensure service-level agreements are met.
• Update and distribute daily reports, including the management of planned downtime.
• Respond promptly to queries from other departments, providing accurate and timely information and updates, whilst managing internal stakeholder expectations.
• Monitor CCTV feeds to verify issues and ensure accurate troubleshooting.
• Keep documentation updated throughout the day, ensuring all processes are clearly recorded.
• Audit newly added parcel machines within the InPost network to ensure they meet operational standards.
• Monitor the capacity of the machine network to ensure sufficient availability for customers.

Skills

Ticketing systems

Customer service

Time management

Communication

Problem solving

Multi-tasking

Learning new systems

Tools

IT support

Job description

InPost UK is seeking a detail-oriented Field Service Coordinator to join our UK hub and support the Network Health team.

You will coordinate field service engineers, manage tickets, liaise with vendors, and produce daily reports in a fast-paced e-commerce logistics environment.

This role follows standard 8:30–17:30 hours, Monday to Friday, with opportunities to grow as our network expands.