Field Service & Network Health Coordinator - Remote

InPost UK; Hemel Hempstead; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Enhanced Annual Leave

AXA Health Care

Work from Anywhere – 4 weeks a year

Enhanced Parental Leave

Rail Loan

Volunteering Days

Job summary

InPost UK is seeking a Field Service Coordinator to support the Network Health team and coordinate field service engineers for our smart parcel locker network across the UK. This role focuses on ticket management, vendor coordination, and cross-functional support in a fast-paced environment.

You will report to the Field Service Manager and help ensure SLA adherence, strong vendor relationships, and accurate reporting. A proactive, detail-oriented mindset is essential for success.

Qualifications

• Experience using ticketing systems to log and manage issues.
• Experience in IT, technical, or engineering support is desirable.
• Strong customer service skills and the ability to manage internal and external relationships.
• Ability to manage multiple workstreams in a time-sensitive environment.
• Excellent written and verbal communication skills.
• Strong time management, organisational skills, and attention to detail.
• Ability to quickly learn new systems and processes.
• Commercial awareness with the ability to adapt to changes in a fast-paced business environment.
• Familiar with scheduling geographical areas or field service operations is desirable.

Responsibilities

• Raise, update, prioritise, and escalate tickets in line with service level agreements (SLAs).
• Direct tickets to the appropriate departments and engineers in the relevant locations across the UK, with attention to area postcode details, to ensure efficient resolution.
• Build and maintain strong relationships with maintenance vendors to ensure service-level agreements are met.
• Update and distribute daily reports, including the management of planned downtime.
• Respond promptly to queries from other departments, providing accurate and timely information and updates, whilst managing internal stakeholder expectations.
• Monitor CCTV feeds to verify issues and ensure accurate troubleshooting.
• Keep documentation updated throughout the day, ensuring all processes are clearly recorded.
• Audit newly added parcel machines within the InPost network to ensure they meet operational standards.
• Monitor the capacity of the machine network to ensure sufficient availability for customers.

Skills

Ticketing systems

IT/Engineering support

Customer service

Time management

Communication

Tools

Ticketing software

Job description

InPost UK is seeking a Field Service Coordinator to support the Network Health team and coordinate field service engineers for our smart parcel locker network across the UK. This role focuses on ticket management, vendor coordination, and cross-functional support in a fast-paced environment.

You will report to the Field Service Manager and help ensure SLA adherence, strong vendor relationships, and accurate reporting. A proactive, detail-oriented mindset is essential for success.