Parcel Locker Field Engineer – On‑Site & Tech Support

InPost UK; Leicester; On-site; GBP 29,000 - 45,000; Full time

Benefits offered by this job

Enhanced Annual Leave

26 Days Plus the Option to Buy Added D

AXA Health Care

Rail Loan

Volunteering Days

Enhanced Parental Leave

Job summary

InPost UK is seeking a Field Service Engineer to join the Network Health team. You will repair parcel lockers on client sites, perform maintenance and software/configuration updates, and support training for staff and subcontractors.

Role involves on-site diagnostics and modernisation, documentation, and collaboration with international teams. Occasional travel across the UK, with base visits in Hemel Hempstead; patch coverage near Nottingham or Leicester required.

Qualifications

• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and occasionally internationally.
• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
• Effective time management and the ability to handle tools and components responsibly.

Responsibilities

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines
• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

Skills

Field service experience

Electrical & mechanical

Diagnostic tools

Software configuration

Firmware updates

Communication skills

Travel willingness

Tools

Multimeter

Hand tools

Diagnostic equipment

Job description

InPost UK is seeking a Field Service Engineer to join the Network Health team. You will repair parcel lockers on client sites, perform maintenance and software/configuration updates, and support training for staff and subcontractors.

Role involves on-site diagnostics and modernisation, documentation, and collaboration with international teams. Occasional travel across the UK, with base visits in Hemel Hempstead; patch coverage near Nottingham or Leicester required.