Field Service Coordinator

nGeneration; Tipton; On-site; GBP 23,001 - 28,112; Full time

Benefits offered by this job

Training opportunities

Company events and team parties

Long service awards

Job summary

A dynamic IT service provider in the UK seeks a personable Field Service Co‑ordinator to join their team. This role is essential as the first point of contact for customers, requiring excellent customer service and communication skills to diagnose and resolve IT issues promptly. The ideal candidate will have strong organisational abilities, experience with essential software, and a good understanding of UK geography. The position offers a full-time, permanent role with a competitive salary and various employee benefits, including training opportunities and company events.

Qualifications

• Previous experience working in an administrative role.
• Experience in scheduling or as a help desk analyst is desirable.
• Ability to work autonomously and prioritise workload.

Responsibilities

• Diagnose and solve IT issues for customers.
• Communicate progress and updates to customers.
• Resolve scheduling and SLA conflicts promptly.

Skills

Customer service skills

Organisational abilities

Communication skills

Understanding of UK geography

Tools

Google Maps

Microsoft Word

Outlook

Excel

Job description

nGeneration are looking for an enthusiastic and personable Field Service Co‑Ordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or elevate them to our field service engineers, keeping the customer updated every step of the way.

The ideal candidate should have previous experience working in an administrative role.

Scheduling or first-line help desk analyst experience is desirable but not essential.

A successful Field Service Co‑ordinator will have various pre‑requisite skills that typically include:

• Experience working with software such as Google Maps, Word, Outlook and Excel
• Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
• Have organisational abilities along with experience of working in a pressurised environment.
• Ability to quickly resolve any scheduling and SLA conflicts.
• Professionalism to communicate in a polite and professional manner with peers.
• Ability to work autonomously, prioritising own workload and acting on own initiative.
• A good understanding of UK geography is required.

Well versed in IT, you will have an understanding of network alongside computer hardware and Windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.

Shift Pattern:3 days on – 3 days off, 12 hour shifts on a rota basis.

Job Types: Full‑time, Permanent

Pay: £25,557.00 per year

Software Proficiency: Experience with Google Maps, Word, Outlook, and Excel.

Customer Service: Excellent skills, timely and accurate communication.

Organisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.

Conflict Resolution: Quickly resolve scheduling and SLA conflicts.

Professional Communication: Polite and professional interaction with peers.

Autonomous Working: Prioritise workload and act on own initiative.

Geographical Knowledge: Understanding of UK geography.

Benefits: We highly value our employees and understand the importance of work‑life balance and job satisfaction. We offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams’ achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team‑building activities.
• Long Service Awards: Rewarding our employee’s with service awards.