Field Service Desk Coordinator — 3-on/3-off Scheduling

nGeneration Limited; Tipton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Ongoing training

Career progression

Team events

Long Service Awards

Collaborative environment

Job summary

nGeneration Limited in Tipton, England, is seeking a proactive Field Service Coordinator to join our busy field service team at Head Office. You will be the key link between our customers and Field Service Engineers, logging service requests, scheduling engineers UK-wide and keeping customers informed throughout the resolution process.

This full-time, permanent role operates on a 3-on/3-off rolling rota (8:30am–9:30pm). Salary is £27,178 per annum with opportunities for development.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and prioritisation abilities.
• Experience using Microsoft Office applications, including Outlook and Excel.
• Ability to work independently and make decisions under pressure.
• Good understanding of UK geography.

Responsibilities

• Acting as the first point of contact for customers requiring technical support.
• Logging and managing service requests.
• Scheduling and coordinating Field Service Engineers across the UK.
• Monitoring service levels and responding to changing priorities.
• Liaising with customers, engineers and internal departments.
• Keeping customers updated on job progress and resolution times.
• Identifying and escalating technical issues where required.
• Managing engineer workloads to ensure the most efficient service delivery.

Skills

Customer service

Communication

Organisational skills

Prioritisation

MS Office (Outlook Excel)

Job description

nGeneration Limited in Tipton, England, is seeking a proactive Field Service Coordinator to join our busy field service team at Head Office. You will be the key link between our customers and Field Service Engineers, logging service requests, scheduling engineers UK-wide and keeping customers informed throughout the resolution process.

This full-time, permanent role operates on a 3-on/3-off rolling rota (8:30am–9:30pm). Salary is £27,178 per annum with opportunities for development.