Field Service Coordinator: Customer-First Scheduler & Training

nGeneration; Tipton; On-site; GBP 23,001 - 28,112; Full time

Benefits offered by this job

Training opportunities

Company events and team parties

Long service awards

Job summary

A dynamic IT service provider in the UK seeks a personable Field Service Co‑ordinator to join their team. This role is essential as the first point of contact for customers, requiring excellent customer service and communication skills to diagnose and resolve IT issues promptly. The ideal candidate will have strong organisational abilities, experience with essential software, and a good understanding of UK geography. The position offers a full-time, permanent role with a competitive salary and various employee benefits, including training opportunities and company events.

Qualifications

• Previous experience working in an administrative role.
• Experience in scheduling or as a help desk analyst is desirable.
• Ability to work autonomously and prioritise workload.

Responsibilities

• Diagnose and solve IT issues for customers.
• Communicate progress and updates to customers.
• Resolve scheduling and SLA conflicts promptly.

Skills

Customer service skills

Organisational abilities

Communication skills

Understanding of UK geography

Tools

Google Maps

Microsoft Word

Outlook

Excel

Job description

A dynamic IT service provider in the UK seeks a personable Field Service Co‑ordinator to join their team. This role is essential as the first point of contact for customers, requiring excellent customer service and communication skills to diagnose and resolve IT issues promptly. The ideal candidate will have strong organisational abilities, experience with essential software, and a good understanding of UK geography. The position offers a full-time, permanent role with a competitive salary and various employee benefits, including training opportunities and company events.