Customer Support & Field Service Planner (Hybrid)

Apogee; Maidstone; Hybrid; GBP 22,857 - 27,936; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

2 paid days off per year for voluntary work

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Free flu vaccinations

HP Employee discount programmes

Job summary

A leading technology services provider in the UK is seeking a Customer Support and Planning Coordinator. This role requires managing customer inquiries and work orders, ensuring timely communication with field engineers. Ideal candidates will have experience in customer service, strong organizational skills, and proficiency with relevant software. Flexibility in working hours and a supportive work environment are offered.

Qualifications

• Experience in a client-focused customer service environment.
• Strong administration skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as central point of contact for customers and engineers.
• Manage work orders and schedule engineer visits.
• Provide updates and resolve escalations efficiently.

Skills

Client-focused customer service experience

Strong administration skills

Field service coordination experience

Excellent communication skills

Problem-solving abilities

Attention to detail

Organisational skills

Tools

Customer support software

Microsoft Office

Job description

A leading technology services provider in the UK is seeking a Customer Support and Planning Coordinator. This role requires managing customer inquiries and work orders, ensuring timely communication with field engineers. Ideal candidates will have experience in customer service, strong organizational skills, and proficiency with relevant software. Flexibility in working hours and a supportive work environment are offered.