Field Service Admin — Customer Scheduling & IT Support

nGeneration; Tipton; On-site; GBP 23,001 - 28,112; Full time

Benefits offered by this job

Training opportunities

Company events and team parties

Long service awards

Job summary

A UK-based IT service provider is looking for an enthusiastic Field Service Administrator to join their team in Tipton. Your role will involve being the first point of contact for customers, diagnosing and resolving their IT issues while keeping them informed throughout the process. Candidates should have experience in an administrative role, and skills in customer service, communication, and organization are essential. This full-time position includes a unique shift pattern of three days on and three days off.

Qualifications

• Experience working in an administrative role.
• Prior experience in scheduling or help desk analyst roles is a plus.
• Well-versed in IT with an understanding of network and computer hardware.

Responsibilities

• Act as the first point of contact for customers to diagnose and solve IT issues.
• Maintain timely communication with customers about their issues.
• Resolve scheduling and SLA conflicts efficiently.

Skills

Excellent customer service skills

Organisational abilities

Good understanding of UK geography

Ability to communicate accurately and timely

Tools

Google Maps

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

A UK-based IT service provider is looking for an enthusiastic Field Service Administrator to join their team in Tipton. Your role will involve being the first point of contact for customers, diagnosing and resolving their IT issues while keeping them informed throughout the process. Candidates should have experience in an administrative role, and skills in customer service, communication, and organization are essential. This full-time position includes a unique shift pattern of three days on and three days off.