Field Service Scheduler & Customer Care Champion

Zip Water UK; Dereham; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Company Sick Pay

Casual dress code

On-site parking

Pension

Zusammenfassung

Zip Water UK is seeking a Field Service Coordinator to join a developing team delivering world class customer care. You will schedule engineer visits, liaise with customers and engineers, and manage parts dispatch while ensuring service levels are met.

The role emphasises strong communication and teamwork within a fast-paced environment. Applicants should be customer-service oriented with high attention to detail and the ability to prioritise tasks.

Qualifikationen

• Excellent telephone manner and interpersonal skills.
• Ability to work in a team to achieve shared objectives.
• High attention to detail and ability to balance multiple tasks.

Aufgaben

• Schedule repair and planned maintenance visits for engineers and manage diaries.
• Liaise with engineers, customers and managers.
• Dispatch parts to customers and engineers.
• Handle customer enquiries by phone and email and manage site attendance.

Kenntnisse

Strong communicator

Customer service oriented

Data entry

Tools

Scheduling software

Jobbeschreibung

Zip Water UK is seeking a Field Service Coordinator to join a developing team delivering world class customer care. You will schedule engineer visits, liaise with customers and engineers, and manage parts dispatch while ensuring service levels are met.

The role emphasises strong communication and teamwork within a fast-paced environment. Applicants should be customer-service oriented with high attention to detail and the ability to prioritise tasks.