Field Service Coordinator - Orchestrate Customer Journeys

Ddgroup; Stirling; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Discount portal on gym memberships and

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement

Company pension scheme

Dental plan

Sick pay & life assurance

Eye test vouchers

Mental health support & virtual GP

Free on-site parking

Job summary

Ddgroup in Scotland seeks a proactive Field Service Coordinator to unite customers, engineers and internal teams, ensuring reactive, preventive and install work runs smoothly. You’ll own service outcomes, manage commitments, priorities and risks, and build strong relationships while maintaining clear visibility across the end-to-end service journey.

This role offers a collaborative environment, training opportunities and a chance to influence customer satisfaction and operational performance

Qualifications

• Experience in customer service, service coordination or field-service support in busy environments.
• Experience using CRM or work-order systems is important; Dynamics 365 Field Service is desirable.
• Scheduling, installation coordination or healthcare/dental service experience is useful.

Responsibilities

• Build strong relationships with customers and field engineers.
• Keep work moving through the end-to-end service journey and ensure everyone is informed.
• Proactively identify upcoming service needs, risks and priorities.
• Coordinate with Scheduling, Parts, Finance, Sales and Field Engineering to resolve issues.
• Handle customer queries, service recovery and escalations with confidence.
• Maintain accurate information within the system to ensure clear service visibility.
• Support PPM and Install activity while keeping commitments and compliance in view.

Skills

Customer service

Service coordination

Field-service support

Tools

Dynamics 365 Field Service

CRM systems

Job description

Ddgroup in Scotland seeks a proactive Field Service Coordinator to unite customers, engineers and internal teams, ensuring reactive, preventive and install work runs smoothly. You’ll own service outcomes, manage commitments, priorities and risks, and build strong relationships while maintaining clear visibility across the end-to-end service journey.

This role offers a collaborative environment, training opportunities and a chance to influence customer satisfaction and operational performance