Field Sales Representative

Virgin Media O2; Dunfermline; On-site; GBP 26,000 - 70,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday entitlement

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Diversity assessments

Virgin Family platform and O2 Priority

Job summary

Virgin Media O2 is looking for a Field Sales Advisor to represent our broadband, mobile and TV services in local communities. This full-time, field-based role requires you to work 37.5 hours per week, typically 12pm–8pm, in your assigned patch and live within the catchment area.

You will be supported by a two-week induction and ongoing coaching. The starting salary is £26,228 with uncapped commission; top earners can reach £50k–£70k.

Qualifications

• A full UK driving licence
• Confidence starting conversations and working face to face with customers
• Resilience, motivation and comfort working towards targets
• Flexibility to work afternoon and evening shifts
• A positive, self-driven approach to work

Responsibilities

• Work independently in your allocated patch, speaking with customers door to door
• Build rapport quickly and confidently with a wide range of people
• Understand customer needs and recommend the right broadband, mobile and TV entertainment packages
• Clearly explain pricing, deals and benefits
• Manage your own workload from first conversation through to close
• Take ownership of your results, targets and earning potential

Skills

Face-to-face selling

Communication

Resilience

Motivation

Target-driven

Time management

Self-motivation

Job description

Job Description

About the role

As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face‑to‑face, target‑driven role where resilience, confidence and motivation are key. The starting salary is £26,228 + uncapped commission, with some top earners making £50k£70k.

Day to day, youll:

• Work independently in your allocated patch, speaking with customers door to door
• Build rapport quickly and confidently with a wide range of people
• Understand customer needs and recommend the right broadband, mobile and TV entertainment packages
• Clearly explain pricing, deals and benefits
• Manage your own workload from first conversation through to close
• Take ownership of your results, targets and earning potential

Youll be supported from day one. Youll start with a two‑week, full‑time induction (MondayFriday, 9am5pm), covering product knowledge, systems and sales skills. Ongoing coaching and peer support will continue once youre out in the field.

"The training was very good, and the trainer was excellent in supporting us and delivering as much information as possible within the two‑week period. I also absorbed a great deal once out in the field. I have now learned the products and services we offer, along with their pricing, which is vital. I can speak confidently with customers and position the offerings effectively, leading to successful sales."

Jack Caird, Field Sales Advisor

Our ways of working

This is a full‑time, field‑based role working 37.5 hours per week, typically between 12pm and 8pm. Teams are aligned to home postcode, so youll need to live within the designated catchment area. Shift patterns and expectations will be discussed during the recruitment process.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us and everyone thinking about joining us to feel seen, heard and supported.

When you work with us, youll have access to our award‑winning employee network groups that champion allyship, connection and inclusion across the business.

Who we are

At Virgin Media O2, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our field sales teams play a key role in bringing these services directly to customers, helping them choose solutions that suit their homes and lifestyles.

We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.

The must haves

To be successful in this role, youll bring:

• A full UK driving licence
• Confidence starting conversations and working face to face with customers
• Resilience, motivation and comfort working towards targets
• Flexibility to work afternoon and evening shifts
• A positive, self‑driven approach to work

The other stuff we are looking for

Previous experience in sales or a target‑driven environment is beneficial. That said, mindset matters most. If youre confident, motivated to earn, resilient, comfortable working independently and keen to build your sales capability through training and support, this role offers strong earning potential and progression.

What's in it for you

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday plus your birthday off.

You’ll also have access to:

• Discounts on broadband, TV and mobile
• Cycle2Work schemes
• Dental insurance and neurodiversity assessments
• The Virgin Family platform and O2 Priority