Field Sales Representative

Virgin Media O2; Stevenage; On-site; GBP 23,605 - 28,850; Full time

Benefits offered by this job

Uncapped commission

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Job summary

Virgin Media O2 is seeking a Field Sales Advisor in Stevenage to engage customers in local communities, presenting broadband, mobile and TV options. This is a face-to-face, target-driven role with a base salary of £26,228 plus uncapped commission. Top earners can reach £50k–£70k.

You will work full-time in a field-based capacity and can expect ongoing coaching and support. The role requires resilience, confidence, and excellent communication skills.

Qualifications

• Full UK driving licence must be held.
• Confidence starting conversations with customers face-to-face.
• Resilience and motivation to work toward targets.
• Willingness to work afternoon/evening shifts.

Responsibilities

• Speak with customers door-to-door in your allocated patch.
• Build rapport quickly with a wide range of people.
• Understand customer needs and recommend broadband, mobile and TV packages.
• Clearly explain pricing, deals and benefits to customers.
• Manage workload from first conversation through to close.
• Take ownership of your results, targets and earning potential.

Skills

Face-to-face selling

Customer engagement

Target-driven

Full UK driving licence

Independent worker

Job description

About The Role

As a Field Sales Advisor, you’ll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face‑to‑face, target‑driven role where resilience, confidence and motivation are key.

The starting salary is £26,228 plus uncapped commission, with some top earners making £50k–£70k.

Day to Day

• Work independently in your allocated patch, speaking with customers door to door
• Build rapport quickly and confidently with a wide range of people
• Understand customer needs and recommend the right broadband, mobile and TV entertainment packages
• Clearly explain pricing, deals and benefits
• Manage your own workload from first conversation through to close
• Take ownership of your results, targets and earning potential

You’ll be supported from day one. You’ll start with a two‑week, full‑time induction (Monday‑Friday, 9am‑5pm), covering product knowledge, systems and sales skills. Ongoing coaching and peer support will continue once you’re out in the field.

“The training was very good, and the trainer was excellent in supporting us and delivering as much information as possible within the two‑week period. I also absorbed a great deal once out in the field. I have now learned the products and services we offer, along with their pricing, which is vital. I can speak confidently with customers and position the offerings effectively, leading to successful sales.”

— Jack Caird, Field Sales Advisor

Our Ways of Working

This is a full‑time, field‑based role working 37.5 hours per week, typically between 12pm and 8pm. Teams are aligned to home postcode, so you’ll need to live within the designated catchment area. Shift patterns and expectations will be discussed during the recruitment process.

Accessible, Inclusive and Equitable

Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you’ll have access to our award‑winning employee network groups that champion allyship, connection and inclusion across the business.

Who We Are

At Virgin Media O2, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our field sales teams play a key role in bringing these services directly to customers, helping them choose solutions that suit their homes and lifestyles. We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.

Location: Stevenage

Job Family: Customer Service & Sales

Job Type: Full Time

The Must Haves

• A full UK driving licence
• Confidence starting conversations and working face to face with customers
• Resilience, motivation and comfort working towards targets
• Flexibility to work afternoon and evening shifts
• A positive, self‑driven approach to work

The Other Stuff We Are Looking For

Previous experience in sales or a target‑driven environment is beneficial. That said, mindset matters most. If you’re confident, motivated to earn, resilient, comfortable working independently and keen to build your sales capability through training and support, this role offers strong earning potential and progression.

What's in It for You

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.

You’ll Also Have Access To

• Discounts on broadband, TV and mobile
• Cycle2Work schemes
• Dental insurance and neurodiversity assessments
• The Virgin Family platform and O2 Priority