Field Operations Coordinator

Michael Kors; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion retailer in London seeks a Field Operations Coordinator to support operational excellence across stores. Responsibilities include managing store requests, leading training for new hires, and collaborating with corporate teams. Ideal candidates should have experience in a retail environment and be effective communicators. The role also offers career growth opportunities and a supportive work-life balance.

Benefits

Career Growth

Work-Life Balance & Flexibility

Diversity, Equity & Inclusion

Exclusive Employee Perks

Impact & Social Responsibility

Qualifications

• Experience in operational management in a retail environment.
• Strong leadership and guidance for new hires.
• Ability to resolve critical store requests efficiently.

Responsibilities

• Champion operational excellence across the team.
• Oversee store requests and issues ensuring timely resolution.
• Act as a liaison between stores and corporate office.
• Lead training for new field hires.
• Support new store openings and ensure operational readiness.

Skills

Operational efficiency

Cost-control measures

Cross-functional collaboration

Expert in in-store systems

Effective communication

Training development

Tools

Zendesk

Adobe Suite

MICROSTRATEGY

QLIK

SPOTLIGHT

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

We have an exciting opportunity for a Field Operations Coordinator in our London office.

What you’ll do:

Operational Excellence

• Champion efficient and effective ways of working across the Ops team and within the field.
• Identify and implement cost-control measures and process improvements that benefit stores and support teams alike.
• Own personal goal setting and the delivery of operational projects with a focus on scalability, compliance, and field impact.
• Support business initiatives and ensure all critical store-level tasks and deadlines are met through cross-functional collaboration.

Store Operations & Administration

• Oversee critical store requests and issues via Zendesk/Raven, ensuring timely resolution, escalation, and communication.
• Maintain expert-level knowledge of in-store systems and operational tools (e.g., 365, SPOTLIGHT, ATTENSI, MICROSTRATEGY, QLIK, Adobe Suite).
• Coordinate regional feedback and align on action plans.
• Maintain accurate records of resources, communications, training, and operational initiatives.

Communication

• Act as the central liaison between stores and the corporate office, promoting inclusive, timely, and effective communication.
• Manage the content, publishing, and cadence (52‑week plan) of all field communications.
• Partner with Field Leadership through weekly calls and store visits to ensure local needs are represented.
• Support communication strategies for rollout of new policies, projects, and store visit action plans.

Field Development

• Lead operational training for all new field hires, including Store Managers, District Managers, and Assistant Managers.
• Partner with L&D and Field Leadership to develop and implement monthly training priorities and resources.
• Identify and support training across regions Destination ONE locations.
• Coordinate translation and production of cost‑effective training materials and operational documentation.

New Store Openings (NSO) & Real Estate Projects

• Partner with NSO Operations Manager on end‑to‑end operational process for NSOs, Design, and Visual teams. Support with project timeline and ensure operational readiness and milestone completion.
• Support recruitment, onboarding, and training for new store teams.
• Conduct post‑opening visits to assess store performance, training gaps, and compliance with operational standards.

MK Perks

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work‑Life Balance & Flexibility
• Support for your well‑being with flexible work options and generous time‑off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture—recognized by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].