Field Officer - Electronic Monitoring

Serco; Chester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading service provider in Chester is looking for a Field Officer. In this role, you will visit individuals in their homes to install tagging equipment, building trust and helping ex-prisoners reintegrate into the community. The position requires good communication skills, reasonable fitness, and a valid UK driver's license. You will receive comprehensive training and be part of a supportive team dedicated to making a positive difference.

Benefits

Company Car

Pension (matched up to 6%)

Health and wellbeing benefits

Qualifications

• Commitment to making a difference in people's lives.
• A valid UK driver's license is essential.

Responsibilities

• Visit individuals to install tagging equipment.
• Build trust and reassure individuals about their safety.
• Help reintegrate ex-prisoners into communities.

Skills

Good communication skills

Reasonable fitness

Ability to build rapport

Job description

Location: Chester Area

Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.

Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job; it’s the chance to be a part of something great, join a team where your contributions are valued, and positively impact the communities we serve every day. In addition to a rewarding career, we offer:

• Base Salary of £, per annum
• Company Car (includes personal use)
• Pension (matched up to 6%), life insurance; days annual leave (rising after 7 years’ service) plus Bank Holidays
• A range of benefits supporting your health and wellbeing, such as Employee Assistance Programme, MIND, Simply Health Care, Dental Plans, and more
• Access to discounts and deals like Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail, and Hospitality discounts
• A supportive team and culture where you can make a positive difference, in a company passionate about diversity and inclusion

Our operations run year-round, and due to the nature of the work, shifts cover daytime, weekends, and bank holidays. The contractual working week is approximately .5 hours per week, on a rolling rota including weekends. Evening shifts range from 5 pm to 1 am, with flexibility to start earlier or finish later as needed, based on a rota provided weeks in advance to allow for personal time.

Key Responsibilities

About the Role:
Your daily tasks involve visiting individuals in their homes to install tagging equipment, either alone or with a Monitoring Support Officer. You’ll build trust with each individual, reassure them about their safety and that of the public, and help reduce pressure on the prison system by giving ex-prisoners a chance to reintegrate into their communities. Every day and individual offer unique opportunities and challenges.

You’ll undergo 3 weeks of training and be accompanied by an experienced Officer or Mentor until comfortable in your role. Due to genuine occupational requirements and contractual obligations, we particularly encourage applications from female candidates, in line with the Equality Act 0.

What you need to do the job:
We welcome candidates with diverse backgrounds. What matters most is your commitment to making a difference. The initial 2-week training, shadowing, and mentorship will equip you with the necessary skills. A valid UK driver’s license, reasonable fitness, and good communication skills are essential for building rapport with individuals you meet.

Additional Information:
All employment offers are subject to Baseline Personnel Standard Security vetting, including right to work/identity checks, a criminal record check, and verification of the last 3 years of employment or academic activity.