Field IT Support Engineer (2nd Line) – On-site & Remote

Tribe Recruitment; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT recruitment agency is seeking a motivated Field/2nd Line Support Engineer to join a growing technical team for a UK-based MSP/MSSP. The ideal candidate will provide excellent IT support, with hands-on assistance and effective communication skills. You will troubleshoot technical issues, deliver support both remotely and on-site, and ensure high client satisfaction. This role requires a driving license, and offers opportunities for professional development within a collaborative team environment.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Supportive team environment

Qualifications

• Minimum of 2 years of experience in a 2nd Line Support or similar role.
• Experience with on-premises and cloud-based IT infrastructure.
• Full UK Driving Licence required.

Responsibilities

• Provide 2nd line support and act as an escalation point.
• Visit client sites for hands-on IT support.
• Ensure customer satisfaction with timely updates.

Skills

Troubleshooting and problem-solving

Strong written and verbal communication

Customer-focused mindset

IT security best practices

Knowledge of networking concepts

Education

Experience in a 2nd Line Support or similar IT role

Microsoft 365 Certification (Desirable)

Tools

Office 365

Azure

Ticketing Systems

Remote Monitoring and Management (RMM) tools

Job description

A leading IT recruitment agency is seeking a motivated Field/2nd Line Support Engineer to join a growing technical team for a UK-based MSP/MSSP. The ideal candidate will provide excellent IT support, with hands-on assistance and effective communication skills. You will troubleshoot technical issues, deliver support both remotely and on-site, and ensure high client satisfaction. This role requires a driving license, and offers opportunities for professional development within a collaborative team environment.