Field Fibre Technician: Installations & Troubleshooting

Circet; Morpeth; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Employee assistance programme

Career development opportunities

Job summary

Circet UK is seeking a Service Delivery Technician to join our Morpeth team. The role involves organising field schedules, performing full Fibre installations, and ensuring high standards of safety and customer service.

The position is based in Morpeth with travel as needed and a 40-hour week, plus occasional Saturdays. Ideal candidates will have a clean UK driving licence, DBS check, and welcome telecoms experience.

Qualifications

• Physically capable of demanding work, including climbing up to 15m, underground tasks, and heavy lifting in all weather.
• Full clean UK manual driving licence
• Basic DBS check
• Strong customer-facing and communication skills across all technical levels
• Telecoms experience preferred; full training provided for the right candidate
• Good understanding of health & safety practices
• Full right to work in the UK

Responsibilities

• Organise your daily and weekly work schedule to ensure timely and efficient Fibre installations and repairs, aligning with client expectations and business goals
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused
• Expertly perform full Fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience
• Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs

Skills

Driving licence

Customer-facing skills

Health & safety

DBS check

Right to work in UK

Telecoms experience

Job description

Circet UK is seeking a Service Delivery Technician to join our Morpeth team. The role involves organising field schedules, performing full Fibre installations, and ensuring high standards of safety and customer service.

The position is based in Morpeth with travel as needed and a 40-hour week, plus occasional Saturdays. Ideal candidates will have a clean UK driving licence, DBS check, and welcome telecoms experience.