Field Engineer - Systems Integrator

Hamilton Barnes Associates Limited; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking a Field Engineer to deliver on-site technical support. This role involves troubleshooting hardware and software issues, ensuring high service standards, and closely collaborating with support teams. Candidates should have a minimum of 2 years' experience with servers and networks, and ideally have exposure to Microsoft products, Citrix, VMWare or Cisco. The position offers a competitive salary and additional benefits including health care and incentives.

Benefits

Incentives including holidays, vouchers, lunches, and spot prizes

Subsidised health care/medical benefits

Qualifications

• Minimum 2 years of experience in supporting servers, networks, printers, PCs, and applications.
• Experience with enterprise/mainstream technologies, particularly Microsoft products.
• Field role experience preferred.

Responsibilities

• Provide 1st - 3rd line technical support for all customers.
• Resolve customer incidents as quickly as possible (on and off-site).
• Exceed department Service Level Agreements.
• Maintain communication with 1st and 2nd line technical support and other field engineers.
• Provide technical guidance to helpdesk and field engineers.

Skills

Supporting servers

Networks

Printers

PCs

Microsoft products

Citrix

VMWare

Cisco

Job description

Overview

Ready to bring technical expertise directly to the field?

Join a leading IT solutions and services provider recognised for delivering end-to-end technology, infrastructure, and digital transformation support to enterprises. With a reputation for reliability, customer focus, and innovation, the organisation continues to help businesses adopt and manage technology with confidence.

The team is hiring a Field Engineer to provide on-site technical support, troubleshoot hardware and software issues, and ensure seamless implementation of IT solutions. The role will focus on resolving incidents efficiently, maintaining high service standards, and supporting clients across diverse environments.

Step into a role that makes a difference. Apply now!

Responsibilities

• Provide 1st - 3rd line technical support for all customers
• Ensure customer incidents are resolved as quickly as possible (on and off-site)
• Take responsibility and exceed department Service Level Agreements
• Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
• Provide technical guidance to the helpdesk team and field engineers

Skills / Must have

• Minimum 2 years experience in a role of supporting servers, networks, printers, PC’s and applications. Ideally this would have been gained within a field role
• Experience of enterprise / mainstream technologies - Microsoft products
• Experience with Citrix, VMWare or Cisco is a nice to have

Benefits

• Incentives including holidays, vouchers, lunches, spot prizes.
• Subsidised health care/medical benefits

Salary

• £40,000 - £45,000 Basic Salary Per Annum