Field Engineer

X-on; Manchester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading tech company in the Manchester Area is seeking a Field Engineer to ensure smooth delivery of services to customer sites. Responsibilities include installing cabling, providing technical support, and ensuring customer satisfaction. The ideal candidate has knowledge in data infrastructure, excellent communication skills, and a passion for customer service. A full UK driver's license and a DBS check are required. This role offers attractive benefits including 25 days holiday and professional development support.

Benefits

25 Days Holiday plus a birthday day

Cycle to Work Scheme

Learning and development budget

£1,000 employee referral bonus

Discount on Health Insurance

Annual Salary Review

Enhanced Company Sick Pay

Monthly pizza in the office

Qualifications

• In-depth knowledge of data cabling infrastructures.
• Strong communication skills.
• Full clean UK driver's license is required.
• DBS check is mandatory.

Responsibilities

• Install new CAT5e cabling and enhance existing infrastructure.
• Conduct site surveys and report findings.
• Provide customer support during installations.

Skills

Installation of new cabling

Knowledge of VOIP/WIFI systems

Customer service skills

Problem-solving skills

Time management

Job description

Salary: £31,000

Location: Manchester Area

The principal role of the Field Engineer is to be responsible for assisting in the smooth delivery of Surgery Connect and other services to the customers sites (mainly surgeries) around the country. This will include, but is not limited to, installing and setting up hardware, installing structured cabling, fault‑finding and assisting surgery staff in setting up PCs etc.

Key Tasks

• Installation of new CAT5e cabling and enhancing existing data cabling infrastructure
• To conduct site surveys in surgery environments and provide detailed reports with your findings
• Installation of VoIP phones/switches/routers as well as WIFI systems within a surgery environment
• On site customer support, to give demonstrations and ad‑hoc training at “Go‑Lives” and Install
• Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution
• To ensure customer satisfaction at the highest level
• Comply with the company’s Health & Safety, Data Protection, Information Security, PCI & DSP policies and procedures

Skills and Competencies Required

• Ability to complete work to a high standard whilst following Health & Safety regulations.
• In‑depth knowledge of the installation of new cabling and enhancing existing data cabling infrastructures and VOIP/WIFI systems within a surgery or commercial environment.
• Able to work independently, and as part of a team.
• Strong communication skills and a passion for customer service.
• Ability to work under pressure and multitask.
• Excellent time management skills.
• High attention to detail and problem‑solving skills.
• Full clean UK drivers license.
• DBS check is required

Benefits:

• 25 Days Holiday plus an additional day for your birthday/equivalent
• Cycle to Work Scheme
• Winter Flu Jabs
• Free On‑Site Parking
• Learning and development budget with Professional Qualification Support
• £1,000 employee referral bonus
• Social benefits (paid social events)
• Buy Holiday Scheme
• Employee Assistance Program
• Discount on Health Insurance
• Annual Salary Review
• Enhanced Company Sick Pay
• Monthly pizza in the office (Hybrid employees) / coffee voucher (Remote employees)
• SCG mobile benefit

*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.

SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.