Field Engineer

Telefónica Tech; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking a Field Engineer to provide on-site technical support. The role involves managing incidents, assisting with installations, and adapting to various customer needs. Qualifications include technical proficiency in network support, strong problem-solving skills, and excellent communication abilities. A full clean UK driver’s license and the ability to meet security clearance requirements are essential. The position offers the chance to work with a diverse team across various sites.

Qualifications

• Technical proficiency in network and equipment support is essential.
• Strong problem-solving abilities and diagnostic skills are required.
• Excellent customer service and communication skills are necessary.

Responsibilities

• Provide on-site support and triage for technical issues.
• Manage incidents and escalate to off-site team when needed.
• Assist with installation and support of network equipment.

Skills

Technical proficiency in network and equipment support

Strong problem-solving and diagnostic skills

Excellent communication and customer service abilities

Ability to work independently and as part of a team

Flexibility to travel to various customer sites

Job description

As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.,

Responsibilities

• On‑Site Support and Triage:
  • Perform support and triage activities for Desk, Wall, and Floor ports.
  • Manage WAP ceiling ports and Equipment Room patching of access switches.
  • Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage.
• Incident Management:
  • Escalate incidents to the off‑site team as required.
  • Assist with on‑site diagnostics and resolution activities under the guidance of the off‑site team.
• Vendor Coordination:
  • Triage and log tickets with 3rd‑party vendors.
• Network Equipment Installation and Support:
  • Assist with the installation and support of network equipment at customer premises.
  • Ensure service delivery within agreed time scales and company standards, including documentation.
• Additional Responsibilities:
  • Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.

Qualifications

• Technical proficiency in network and equipment support.
• Strong problem‑solving and diagnostic skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Flexibility to travel to various customer sites.

Additional Information

• Must have the right to live and work in the UK.
• As this is a Field engineer role, you must hold a full clean UK driver’s License.
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing BPSS, SC and NPPV3 clearance.

About Telefónica Tech

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Trusted Partners

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program - one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program