Field Customer Success Manager – Onsite Training & Support

Fabric Recruitment; Brighton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading technology solutions provider is seeking a Customer Success Manager to engage with clients throughout the UK. This role involves traveling to customer sites to install and configure hardware, deliver training, and ensure customer satisfaction post-installation. The ideal candidate thrives in high-energy environments and is confident in training others. The salary ranges between £25,000 and £30,000, complemented by a bonus structure and the opportunity to work flexibly.

Qualifications

• Experience in customer-facing roles, particularly in technology settings.
• Ability to travel frequently across the UK.
• Confident in training diverse groups of people.

Responsibilities

• Travel to customer sites across the UK to install hardware.
• Configure and set up business systems on-site.
• Provide hands-on training to various staff members.
• Ensure customers are operational before leaving.
• Offer support during the first month post-installation.

Skills

Customer training and support

Hardware installation

Configuration of business systems

Feedback solicitation and relay

Problem-solving in high-energy environments

Job description

A leading technology solutions provider is seeking a Customer Success Manager to engage with clients throughout the UK. This role involves traveling to customer sites to install and configure hardware, deliver training, and ensure customer satisfaction post-installation. The ideal candidate thrives in high-energy environments and is confident in training others. The salary ranges between £25,000 and £30,000, complemented by a bonus structure and the opportunity to work flexibly.