Field Compliance Supervisor

My Four Wheels; Kenilworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Brand Ambassador in Kenilworth to enhance customer satisfaction and drive sales. The role involves delivering exceptional service, leveraging product knowledge, and empowering colleagues. Ideal candidates will have experience in retail or hospitality, excellent fashion trend understanding, and proficiency in POS systems. Attractive benefits include a generous employee discount, bonuses, and ongoing development opportunities.

Benefits

Employee Discount – 70% off

Team Reward Pay Scheme

Referral Bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted gym membership

Life insurance

Ongoing professional development

Access to online learning platform

New Baby Gift

Qualifications

• Prior experience in retail, hospitality or customer service.
• Excellent knowledge of fashion trends and industry standards.
• Proficiency in POS systems, including cash tills and credit card processing.
• Knowledge in data analytics for driving store success.

Responsibilities

• Lead and empower colleagues to ensure a customer-centric approach.
• Deliver exceptional customer experience using the essential service steps.
• Utilize sales data to improve store performance and enhance customer satisfaction.
• Assist store management with stockroom and operational best practices.

Skills

Customer service excellence

Fashion trends knowledge

POS systems proficiency

Data analytics knowledge

Job description

About Us

Location: Leamington Spa

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Moss is more than a menswear brand – we are “Styling individuals for moments that matter”. We are not just for men on their big day – we are for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now.

Purpose of the Role

You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer's journey and experience in‑store, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities.

Key Responsibilities

• Lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
• Deliver an exceptional customer experience following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
• Strive for high productivity, seizing each opportunity to maximise sales and services goals and elevating every interaction, contributing significantly to our business KPI’s.
• Have strong product knowledge for all our services – Hire, Custom Made, Retail, Alterations, Ship from Store – and proactively use this to tailor the customer experience, delivering operational best practice to support your DM & SM.
• Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
• Actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources.
• Assist store management by taking ownership of stockroom and back‑area housekeeping, including receiving deliveries, stock handling and adhering to all stock & cash control procedures to minimise cash and stock loss.
• Follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
• As a supervisory member of the team, be accountable for opening and closing the store in the absence of management.
• Balance the cashier at the end of the day and ensure correct procedures are followed.

What You'll Need to Succeed

• Prior experience in retail, hospitality or customer service.
• Excellent knowledge of fashion trends and industry standards.
• Proficiency in POS systems, including cash tills, credit card processing and inventory management systems.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences and support continuous excellence.

About You

• Reflects the aesthetic of Moss through personal style and presentation.
• Embodies continuous self‑improvement, resilience and efficient time‑management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide and foster meaningful relationships with colleagues and customers, effectively elevating the brand’s presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits

• Employee Discount – 70 % discount across all our stores.
• Team Reward Pay Scheme – a generous bonus scheme, paying up to 15 % of your gross monthly salary each month.
• Refer a Friend – a £500 bonus for managers who successfully refer a new hire.
• Season Ticket Loan – financial support for commuting.
• Cycle to Work Scheme – encouraging eco‑friendly travel.
• Discounted gym membership with PureGym – promoting physical health and fitness.
• Life insurance – providing peace of mind for colleagues.
• Ongoing development – tailored to suit your career ambitions from day one.
• Access to Moss Learning – an online learning platform for skill enhancement.
• Employee Hub – easy access on the go to colleague benefits, recognition, wellbeing and company updates.
• New Baby Gift – celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.