Field Collections Agent — Flexible Hours, Car Allowance

Midland Credit Management, an Encore Capital Group Company; Sheffield; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus scheme (typical

Induction programme

Medicash health plan

EAP

Networking groups

Monthly online team events

Moments that Matter awards

Incentives throughout the year

Job summary

Orbit is seeking a Field Collections Agent in Sheffield to visit customers at their homes, discuss outstanding balances, and identify sustainable repayment options. This customer-focused role relies on empathy, strong communication, and problem-solving to help customers resolve arrears.

The position requires a full UK driving licence with access to a vehicle, independent field work, and comfort using technology.

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Job description

Orbit is seeking a Field Collections Agent in Sheffield to visit customers at their homes, discuss outstanding balances, and identify sustainable repayment options. This customer-focused role relies on empathy, strong communication, and problem-solving to help customers resolve arrears.

The position requires a full UK driving licence with access to a vehicle, independent field work, and comfort using technology.