Field Coach: In-Store Returns Experience (UK)

Amazon; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Amazon is seeking an ISX Partner Coach in the UK to close the gap in in-store returns experiences across partner locations. You will coach partner teams to Amazon standards, use performance data to focus where needed, and deploy scalable improvements across the UK network.

You will be a founding member, building playbooks and contributing to EU field programs while traveling frequently within the UK to hands-on locations. Strong data, coaching, and operational agility are essential.

Qualifications

• Fluent English speaking, writing and reading.
• Experience in operations, field operations, retail or logistics.
• Experience using data to prioritise across multi-site or partner environment.
• Willingness to travel frequently within the UK and work hands-on in stores.
• In-store/retail operations, field operations, retail, logistics, or program management experience.
• Experience in reverse logistics, returns, last-mile, or third-party partner/carrier operations, ideally in the EU.
• Experience contributing to new programs, teams, or country operations (founding-member or early-team experience).
• Experience deploying or supporting operational programs across a partner network, beyond single-site execution.
• Familiarity with field auditing, coaching, and structured performance-management cycles.
• Bachelor's degree or equivalent operational experience.
• Experience coaching, influencing, or holding others accountable without direct authority.
• Comfort operating independently in an ambiguous, build-from-scratch environment, prioritizing the highest-impact work without a fully defined playbook.
• Advanced Excel knowledge.

Responsabilités

• Deliver the in-store returns experience across the assigned UK territory, ensuring returns are fast, easy, and reliable across all return types.
• Get into the field and coach. Visit partner locations, observe how returns are handled, and coach partner teams to Amazon's standards for speed, accuracy, and customer experience.
• Use data to prioritize. You can't be everywhere — use performance data to find the locations and partners falling furthest behind and focus where you improve the customer experience most.
• Drive measurable improvement on the metrics that define a great returns experience: speed of service, processing reliability, customer satisfaction, and site readiness.
• Deploy network-wide improvements. Support the rollout of scalable programs — in-store signage and wayfinding, supplies and replenishment, associate support and training, and returns‑processing tools — adapting them for local sites.
• Manage performance to resolution. Follow a structured coaching and follow‑up cycle for underperforming sites, and partner with the right internal teams (Business Partnerships for retail, Transportation for carriers) when issues need escalation.
• Help build the foundation. As a founding team member, contribute to how the EU field team audits, coaches, and reports, and feed your field insights into monthly ISX reporting.

Connaissances

English fluency

Operations experience

Data-driven prioritization

Travel flexibility

Retail operations

Reverse logistics

Start-up environment

Program deployment

Field auditing

Bachelor's degree

Coaching leadership

Ambiguity tolerance

Advanced Excel

Formation

Bachelor's degree

Description du poste

Amazon is seeking an ISX Partner Coach in the UK to close the gap in in-store returns experiences across partner locations. You will coach partner teams to Amazon standards, use performance data to focus where needed, and deploy scalable improvements across the UK network.

You will be a founding member, building playbooks and contributing to EU field programs while traveling frequently within the UK to hands-on locations. Strong data, coaching, and operational agility are essential.