Store Coach Designate: People & Customer Experience Lead

Dunelm; Farnborough; In loco; GBP 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Dunelm is seeking a Store Coach Designate to cover stores around Hampshire and Berkshire. This hands-on role focuses on operational excellence, exceptional customer experiences, and coaching the team to deliver great service across all channels.

You’ll work closely with Store Leaders to drive campaigns, maintain standards, and develop talent while ensuring every customer leaves with what they need and feels at home in our stores.

Competenze

• A natural leader who can motivate and develop others.
• Customer-centric mindset focused on creating memorable shopping experiences.
• Proven coaching ability to grow talent and improve performance.
• Commercially aware with ability to spot opportunities and act decisively.
• Organised and detail-oriented with a focus on efficient store operations.
• Value local community connections and build relationships within the area.

Mansioni

• You will drive customer acquisition and local presence across channels.
• Coach and empower store Hosts to deliver seamless multi-channel service and high NPS.
• Spot opportunities, execute campaigns, and uphold high store standards.
• Own compliance, health & safety, and audit practices to keep the store safe and compliant.
• Inspire the team, develop succession plans, and collaborate with regional leaders.

Conoscenze

Leadership

Customer focus

Coaching

Commercial awareness

Process excellence

Community engagement

Descrizione del lavoro

Dunelm is seeking a Store Coach Designate to cover stores around Hampshire and Berkshire. This hands-on role focuses on operational excellence, exceptional customer experiences, and coaching the team to deliver great service across all channels.

You’ll work closely with Store Leaders to drive campaigns, maintain standards, and develop talent while ensuring every customer leaves with what they need and feels at home in our stores.