Store Leader & Coach: Elevate Customer Experience & Sales

Foot Locker, Inc.; Telford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance (28 days)

Employee discount (30–50%)

Employee Assistance Program

WellHub app

Sick pay

Head Office internships

Ambassador Programme

Development opportunities

Job summary

Foot Locker, Inc. in the United Kingdom is seeking a Store Manager to lead, coach and develop the team to deliver an exceptional in-store customer experience.

You will report to the District Manager and drive the execution of company standards across recruiting, training, guest services, visual merchandising and store operations to maximise sales and profitability. You will coach your team to achieve top performance, maintain brand standards, and build loyalty by creating a natural, personable

Qualifications

• Demonstrated leadership in a customer-facing sales setting (≥3 years).
• Confident engaging customers to deliver an elevated experience.
• Motivated by interacting with customers and athletic products.
• Resourceful in responding to changing demands in an omni-channel retail environment.
• Strong analytical skills including problem analysis and financial analysis.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience.
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
• Execute plans to drive key performance indicators to maximize profitability.
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
• Act as a partner between customers, sales associates, store leadership and corporate business partners.
• Maintains a high level of customer focus and leads by example with clear and engaging communication.
• Ensures visual directives and standards are maintained.
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.

Skills

Leadership

Customer engagement

Flexibility

Problem solving

Ethics & integrity

Availability

Job description

Foot Locker, Inc. in the United Kingdom is seeking a Store Manager to lead, coach and develop the team to deliver an exceptional in-store customer experience.

You will report to the District Manager and drive the execution of company standards across recruiting, training, guest services, visual merchandising and store operations to maximise sales and profitability. You will coach your team to achieve top performance, maintain brand standards, and build loyalty by creating a natural, personable